Cool Heads Barbershop Frisco Warren
Information about Cool Heads Barbershop Frisco Warren
75034, Frisco
Opening hours
- sunday: (closed)
- monday: 9h-19h
- tuesday: 9h-19h
- wednesday: 9h-19h
- thursday: 9h-19h
- friday: 9h-19h
- saturday: 9h-18h
Welcome to Cool Heads Barbershop in Frisco Warren, an upscale grooming salon where modernity meets comfort. With an elegant ambiance reminiscent of a prestigious hotel lounge, our 16-foot vaulted ceilings, crystal chandeliers, and custom mirrors create a cozy and sophisticated space for your grooming experience.
At Cool Heads, we offer a wide range of services, including haircuts, shaves, coloring, and waxing, all performed by highly skilled barbers and stylists with over 10 years of experience. Our commitment to quality is reflected in our exclusive use of top-of-the-line barber chairs and the personalized attention we provide to every customer.
Moreover, at Cool Heads, your comfort is our priority. We provide complimentary beverages and entertainment services with LED screens to keep you updated on your favorite sports events. Also, explore our memberships that allow you to save up to 42% on combined services.
Visit us today and experience unmatched customer service in an environment where your satisfaction is our top priority.
Our comment from BarberSpot about Cool Heads Barbershop Frisco Warren:
Cool Heads Barbershop in Frisco Warren has established itself as a go-to destination for quality haircuts and exceptional service. Many clients have praised the barbers for their attention to detail and ability to create the desired look. Notable mentions include stylists such as Codi, Miquela, and Sky, who are recognized for their professionalism, warmth, and ability to make the experience enjoyable. Users have described their experiences as:
- Welcoming Atmosphere: The shop is noted for its clean and friendly environment, making clients feel comfortable from the moment they arrive.
- Skilled Staff: Customers have highlighted the expertise of the barbers, particularly praising their ability to listen and provide tailored haircuts that exceed expectations.
- Positive Experience: Many clients express satisfaction with their results, mentioning how they receive compliments and feel valued during their visit.
While the majority of feedback is overwhelmingly positive, there are occasional concerns about rushed services, leading to unsatisfactory outcomes for some individuals. However, Cool Heads Barbershop responds proactively to criticism, offering a redo policy to ensure client satisfaction. Overall, it remains a highly recommended choice for anyone seeking a quality haircut in the area.
Cool Heads Barbershop Frisco Warren: Reviews
Fantastic experience: I had an amazing experience at this salon. My stylist(Miquela) was very skilled and paid great attention to detail. They made sure I was comfortable and explained what they were doing. The results were fantastic. I will definitely be returning
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: Miquela was very pleasant and fun to talk to. She quickly understood my needs and made certain I was completely satisfied with my experience.
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: Absolutely love this place. Ever since I moved to Dallas I have come only here for my haircut. I always ask for Codi…She is a phenomenal professional, very personable with a great sense of humor. I always get compliments when I go home after my haircut. You should definitely ask for Codi when you plan yours :)
Negative experience: old lady hairstylist rushed the service and the worst ugliest haircut i ever had . I never get mullet since i was a kid like 40 yrs ago i dont wanna offend her so i just let it slide and wear my headcap and visit the nearest hairsaloon to get it fix.
Thank you for your feedback. I’m not sure your name so we can find you in our system and address the correct person. We do have a 3-day redo policy, and we would have been more than happy to fix your haircut if given the opportunity. We also invite you to check out our Cool Heads Instagram to see examples of our work. We definitely have stylists and barbers who specialize in the specific haircut you’re looking for, and we’d love the chance to get you taken care of.
Fantastic experience: Freddie absolutely loves his hair cut! We are gonna be regulars here from now on for sure
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: Had a great first experience! Codi was pleasant and the shop had a warm upscale atmosphere. She was detailed with her work and made sure I was satisfied with the cut before leaving, making me feel valued. Would definitely recommend!
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: Codi was great! One of the best haircuts I’ve had, she had great attention to detail.
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: Chaundre did a fantastic job with my hair! It was quick, easy, and we had a great conversation.
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: I go every two weeks and Sky takes great care of me.
Fantastic experience: Sky is great! Consistent and friendly. Will be coming back.
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: Cody did an amazing job on my 11-year-old’s haircut at Cool Heads Barbershop in Frisco Warren. She gave him a clean, perfectly blended fade that looks sharp and age-appropriate, and she paid great attention to detail the entire time. Codi was patient, professional, and made him feel comfortable in the chair, which we really appreciated. The cut came out exactly how we asked, and you can tell she takes pride in her work. We’ll definitely be back and will be requesting Codi again!
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: Miquela did a fantastic job cutting my hair. I booked the “CoolHead” service, which included a shampoo, arm and hand massage, and the haircut. I am very happy with the cut and the service provided. She was very friendly and did a great job overall. I will be happily coming back.
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: Sherry A is phenomenal!!
Fantastic experience: Codi did an amazing job with the little hair I have left.
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: Alexis gave me an excellent haircut and in a timely manner!
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: Sherry A. is simply amazing! She does a great job listening to my young teenagers requests and always provides the perfect cut. Also bonus that she is kind and considerate.
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: Chaundre gave me the best mid taper fade a guy could ask for. Ive been all over friaco for hair cuts, best bang for buck.
Fantastic experience: Service was good and professional hair stlylelist
Fantastic experience: Codi was outstanding. Professional funny and had me so relaxed I almost took a nap lol she was great..
Fantastic experience: Sky is always so friendly, accurately giving me the cut we discuss.
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: Alexis gave me an excellent haircuts
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: We had such a wonderful experience at this kids barber shop! From the moment we walked in, the atmosphere was fun, welcoming, and completely stress-free. The bright colors, playful decor, and kid-sized chairs instantly made my child feel comfortable and excited instead of nervous. The barber was incredibly patient and kind, taking the time to talk my child through each step and making sure they felt safe the whole time. They were quick but very careful, and the haircut turned out absolutely perfect! It’s clear the staff truly understand how to work with children of all ages. I also really appreciated how clean and organized everything was. The whole visit felt smooth and well-managed, even with other families there. If you’re looking for a place that makes haircuts fun instead of stressful, this is definitely it. We’ll absolutely be coming back for our next trim!
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: Sherry always does an incredible job! Detail oriented and takes great pride in her haircuts and styling.
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: Great experience! Please go ask for Codi, she takes the best care of you!
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: Sky has been doing my hair for a couple years. She does a great job every time. I strongly recommend her
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: Alexis did great! I recommend asking for her
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: Sherry cuts great hair and is very professional and nice.
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: Alexis did a fantastic job. Relaxed and easy cut, would come again
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Negative experience: Nice enough staff however all the directions about how I wanted my hair cut were ignored. I look like my 5th grade school picture....way too short.
Hello Mike,
We are sorry to hear that your haircut was shorter than expected. We strive ourselves to make sure our clients leave happy with their services. If you'd like to try us again in the future we would love to make the opportunity up to you.
Have a great day
Fantastic experience: MIquela did an excellent job! Would highly recommend to anyone looking to get a good haircut/fade.
Fantastic experience: Chaundre was awesome. The store is decent. Good experience
Fantastic experience: Sky B is really skilled and always welcoming. This is my go to place
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: Chaundre M cut my dads hair and did an excellent job!
Fantastic experience: Sky has been my stylist for about four months now, and she has done an excellent job throughout every appointment I’ve booked. Sky will liven up your day while giving you one of the best cuts you could ask for. She is highly recommended.
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: Sky did a great job as always!
Fantastic experience: I came in for a walk in and got sky and she did an amazing job! Took care in the end result and tremendous pride in her work. Could not have better things to say about my experience with sky
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: Alexis was great on hair cut color and beard trim
Fantastic experience: Codi is amazing—she listens, nails the look every time, and the vibes are always great. Best hair I’ve ever had. Highly recommend
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: Sherry A is very professional and amazing hairstylist and would recommend to everyone to have a haircut with her.
Fantastic experience: Alexis was AMAZING! Never been here but def coming back! Can’t believe we got in last minute as well!!
Fantastic experience: This place is amazing. Great hospitality and a welcoming environment. Alexis cuts hair great!
Fantastic experience: Alexis, does great hair and beard. Come see her
Fantastic experience: I’ve been coming here for a while now and I recommend it to any guy looking for a haircut. The staff know what they are doing and the manager is always so kind. Thank you to my most recent stylist, Miquela.
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: Go see Skye she's awesome always takes care of me!
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: My stylist Makayla was very professional. She did an amazing job. I highly recommend her.
Fantastic experience: Alexis did an absolutely phenomenal job. My head shave was smooth, precise, and done with real attention to detail, and the beard trim was perfectly shaped and clean. She took her time, made sure everything was even, and the final result looked sharp and professional. One of the best barber experiences I’ve had—highly recommend Alexis if you want your cut done right.
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: Sherry is a delight. Good conversation, and a great haircut. She really takes her time trimming my beard. I greatly appreciate her craft and care!
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: Great haircut by Chaundre. She listened carefully and gave me exactly what I wanted—not too short, not too long. The cut looks clean, well-blended, and easy to style. Very professional and skilled. Highly recommend
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: Miquela did a phenomenal job with my cut. I am a person that is very particular about my hair and the way I like it cut, and Miquela exceeded my expectations. She is very attentive to detail, spending as much time as necessary to make sure every hair on the cut looks exactly as it should. She blended the bald fade very meticulously and was extremely precise and detailed with the scissor cut on top. I would 100% recommend booking with her.
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: This is a great place to get a haircut and a beard trim! I’d specifically ask for Sky as she does an amazing job everything. Very much a welcoming environment! I’d highly recommend giving them a shot and becoming a regular!
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: Chaundre did an excellent job cutting my son's hair! hoping to get her again!
Fantastic experience: Sky is the BEST. So personable and such a professional. I followed her from her from her spot in Coppell. She is so personable and I just love her. Btw, my hair CUT is SO COOL, my wife loved it!! Love the drink options as well as I waited. Looking forward to my next cut with my friend Sky! ❤️
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: Had a great haircut here! The stylist named alexis did an amazing job and was incredibly sweet and attentive throughout the service.
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: The staff were friendly and the haircut was great.
Negative experience: I came to this barbershop and showed a photo clearly explaining the beard shape I wanted. When she finished, the shape was different. I asked her to fix it. She tried, but made one side of the cheek lower and the other higher. After that, it was already impossible to fix. Then I asked her to shave the sides on the left and right and leave the beard only in the middle. After that, she ruined it again — one side shorter, the other longer — and it could no longer be corrected. I then said to shave everything off and asked for a refund. They called the manager, and the salon refused to refund the money for their work. They charged $152. Do not go to this salon — terrible service, they work poorly and disrespect customers.
Hello Sergei,
We do have a redo policy in place if you are unhappy with your service you are able to visit any of our locations within 3 days. It is stated in our website, in our salons and when you book an appointment with us.
Unfortunately your review does not reflect an accurate account of what happened while you were in the salon today. We do not tolerate our employees being yelled at, cursed at or threatened in our establishment. We offered you solutions to the problem and you refused and you threatened our employees. Like our policy states you do have 3 days to receive a redo, if you wish do to that. We just ask that you remain calm and respectful to our stylists and fellow clients that may be in the salon.
Thank you so much. Have a great night.
Fantastic experience: Alexis was the absolute best! Thank you so much for your positive attitude and great haircut!
Fantastic experience: Miquela cut my hair she did a great job I’d book her immediately!!
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: Chaundre did an amazing job! She cut my hair exactly how I wanted. Best haircut I’ve gotten in a loooooong time! Will be coming back and will ask for Chaundre :)
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: Chaundre was awesome. She did a great job. She is very friendly with a great sense of humor. They also have great products. I highly recommend Chaundre and Cool Heads to everyone.
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Negative experience: I had a very disappointing experience with a barber named Chaundre. She seemed uninterested in cutting my hair and appeared more focused on finishing her shift than providing quality service. The attitude felt lazy, and there was very little attention to detail. A good haircut is important, especially when customers may have events or commitments afterward. One bad haircut can ruin their day. I hope the salon considers improving its customer service and ensuring they have attentive and friendly barbers who genuinely care about their work. Just high prices doesn’t mean quality. Actually, I had a great experience with previous barber at the same place like couple of months back. Unfortunately I don’t remember his name. 5 stars to him.
Hi, I apologize about your experience. Cool Heads prides itself on customer satisfaction. We completely understand your concern and is checking on what went wrong on the day. We have a 3 day satisfaction guarantee policy. If for any reason you are not completely satisfied with your haircut you are able to come back and see another stylist. Please always come back so we will be able to accommodate you as best as we can. Thanks for the continued support.
Fantastic experience: Miquela did a wonderful job cutting my 2 year old’s hair, very professional. She had lots of patience and was very kind. His haircut looked great and he wasn’t bothered with someone else touching his hair like he usually is. She was very easy and light on him.
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: I recently moved to Frisco and can’t say enough about this cool heads location! Chaundre is awesome and I would highly recommend her!
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Negative experience: I booked my appointment online a day in advance and even added a note specifying exactly what I wanted: a curtain cut with layers. My hair is already styled this way. Fine, wavy, and just overgrown. It should have been a simple refresh. When I arrived, there were no other customers, but the woman at the front desk barely acknowledged me and wasn’t welcoming at all. I heard her tell another stylist that she was going to give my appointment away, then she disappeared to look for that stylist and couldn’t find her. She ended up taking me herself. The entire haircut was rushed and took less than ten minutes, and I did not receive the layered cut I requested, both in the online appointment and again in the chair. The result is choppy and uneven, nothing like what I asked for. To make things worse, my hair wasn’t blow-dried properly, so I left with trimmings falling out and had to rush home before work to fix it myself. The stylist even asked me to shake my head to get the hair trimmings out. Overall, I felt like an inconvenience from the moment I walked in. The stylist either didn’t care or simply didn’t know how to cut my hair type. I’m extremely unhappy with the service. I will not be returning, and I cannot recommend this shop to anyone.
We’re very sorry to hear about your experience and that we did not meet your expectations. This is not the level of service we aim to provide. We appreciate you taking the time to share this feedback, and we truly apologize for the inconvenience you faced during your visit.
We do offer a complimentary redo within 3 days of the service, and we have several skilled barbers and stylists who specialise in the cut you requested. We would love the opportunity to make this right for you.
Fantastic experience: Awesome service. Best my expectations. Sherry did a great job. I felt at home and love and appreciated. I will.be back.
Fantastic experience: The place was very welcoming and the person who cut my hair did an excellent job , was very happy with the service and I’ll definitely come again
Fantastic experience: Always a great experience, doesn’t matter who’s cutting your hair.
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: Alexis was great.I have curly hair and never know what to do with it. She gave style/product tips and it helped out a lot.
Fantastic experience: Miquela did a great job with my hair! She was nice to talk with as well. Excellent service 10/10
Fantastic experience: Chaundre was awesome! Very professional and my hair came out great! Would definitely come back again!
Fantastic experience: Miquela put in so much effort and ended up giving an amazing haircut.
Fantastic experience: Codi delivers an absolutely top-tier grooming experience. The service is professional, super attentive and genuinely tailored to our preference.
Fantastic experience: Clean atmosphere! The stylist was friendly and listened to our request. My 6 year old was happy with his haircut and his complimentary Dr.Pepper
Fantastic experience: Excellent environment, comfortable rich experience and very highly professional consistent careful work by “Sky”. Thanks!
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: Had a great experience sharp cut, thanks to Elam
Fantastic experience: Elam is very good and I enjoyed my hair cut very much
Fantastic experience: Sherry was amazing. Trimmed my beard for wedding ready.
Fantastic experience: Elam is the first barber I found in the area that cuts to perfection. Takes his time. Will be my go to guy going forward.
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: Best haircut experience in a really long time with Chaundre. Great stylist with perfect and clear communication which is extremely comforting when getting a cut.
Fantastic experience: First time here even though I live nearby, and I’m so glad I went with chaundre. She did an amazing job with my haircut and beard trim — listened carefully, blended everything perfectly, and made me feel like a regular right away. The salon offers 20% off for reviews, but that doesn’t change my rating — Chaundre truly deserves 5 stars. Highly recommend asking for her!
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: I go to this spot bi-weekly for a haircut. Chaundre always makes my hair look amazing, every time! It’s close to my job! I can get in and out quick and love chatting with Chaundre! I definitely recommend Coolheads and specifically ask for Chaundre!
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: Chaundre is my favorite! I have been going to her for a couple of years now! She moved over to Coolheads and the vibe is great! She always cuts my hair exactly how I want!!! I definitely recommend Chaundre for your next hair cut at Coolheads Frisco of Warren!!
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: Very friendly and respectful. Great haircut!
Fantastic experience: Lexi cut my hair perfectly, and the vibe is just right at Cool Heads! I loved the entire experience!
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: Absolutely incredible experience at cool heads barbershop. Elam was wonderful. He took time to give me the haircut that I wanted. He never rushed to serve the next customer, almost took an hour for my haircut. Understood my request properly and give me a haircut. Absolutely wonderful customer experience, and service.
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Negative experience: This place gives discounts to customers for writing good Google reviews, so I would be VERY weary of their high ratings. My experience is absolute bottom of the barrel here. Their turnover is very high, and they want you to bring up any concerns at checkout. Okay, but the person that gave you the questionable experience is the one that is checking you out...so how is that a reasonable process? They charge the same amount for a child as they do for an adult hair cut. Meanwhile, a child has half the hair of an adult and takes far less time, plus doesn't drink any of the complimentary liquor provided for adults. (A childrens haircut at a high end salon in Uptown is the same price) It is a total rip off, and they obviously have a cheap clientele because they have to remind people that 20% tip is a standard gratuity and is required. I am okay with requiring it, if the service is good. But when the service is NOT good...to require a customer to pay 20% gratuity on a poor service and then also putting the responsibility on the customer to confront the provider who gave the dissatisfactory service? That is unacceptable to me. I called the next day to speak with a manager..turns out they do not even have a manager right now. Shocking. Editing to add- I didn't mention how terrible the actual haircut was. Unfortunately, the haircut we got looks like an unsupervised toddler got ahold of scissors.
Hello Mrs. Jessica
We are so sorry that you had bad experience with us the other day. We strive to make sure all of our clients leave happy and satisfied with our service. We try to go above and beyond for our clients. We will handle any issues internally. We do offer a redo policy with 3 days after your visit with us. You are more than welcome to come back to see a different stylist and we will honor your visit with a discount. Thank you and have a wonderful day!!!
Fantastic experience: Fantastic shop! If you need someone to get you right you should book an appointment with Abby. She will get you right!
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: Just got my twin boys a haircut with Sherry A and she was amazing! So nice, quick and give a super clean cut. We will be back!
Fantastic experience: Had a nice haircut. Sherry did an amazing job with the haircut.
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: Abby was my stylist and she gave me a first-class haircut. Her attention was detail and the result was exact. Highly recommend her for anyone looking for a sharp, professional look!
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: Abby was amazing and I had a great experience with her!! I will definitely be returning for my next one with her.
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: I came in with a bad haircut. Elam took his time and fixed it. I will definitely be back.
Fantastic experience: I've been trying different Barbershops across Frisco, looking to have a nice haircut & beard trim in budget. That's how, I came to know about Cool Heads between Warren Pkwy & DNT. After seeing the reviews, especially on the stylist Sherry, I gave a try and it was worth the money. She was amazing, did the requested style with extra bit of her suggestions and found myself in a new look which my wife and family liked. I definitely recommend this place.
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: It was my first time there sherry took good care of and made look a hell of lot better than I walked in most definitely going back for my next cut
Fantastic experience: Always a pleasant time here. I had my haircut with Elam today and he was great.
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: Abby did a fantastic job, excellent service and a great location!
Fantastic experience: Absolutely amazing, great atmosphere and very educational! Thank you Chaundre!
Fantastic experience: Walked in - got me right in for a beard trim- everyone was kind - offered a beverage of choice (including beer)
Fantastic experience: I had my hair cut and beard shaped and trimmed by Elam. He was very nice from the beginning trying to understand my needs and suggest his two points helped me leave the shop happy. Also took time and made sure that it suits and compliments the face. He was also nice to make some adjustments with the appointment on spot
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
Fantastic experience: Sherry did an awesome job! Definitely earned a return customer!
Fantastic experience: Miquela was great, the staff makes your visit easy and quick! I’m typically in and out in 20 minutes! Always a great cut
Thank you sir. Appreciate the review and 5 star rating.
For updates/specials, follow us at https://www.instagram.com/coolheadsmen . You have a good one.
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