Tommy Gun's Original Barbershop

Negative experience: I brought my son to Tommy Guns at Kenaston this morning for his birthday haircut. He turned nine today. When we walked in, we were told there was no wait which was great. One of the staff members went to nudge another staff who was on her phone sitting in the lobby, she seemed upset about something. He told her to take my son and she then called my son’s name. We followed her to her chair, and I told her that it was my son’s birthday. I was expecting a cheerful reply, but her expression didn’t change and she said, ok what is the haircut? She continued to seem upset. I showed her the photo that my son had chosen as his haircut. She nodded. And looked at the photo. I also showed her how much hair he wanted cut off the top. I came back out to the lobby. Whe I looked back, instead of giving him a fade she had gone down to a zero all around the bottom of his head. I was upset and told the staff standing at the front that I was upset about this. One of the staff defended her actions and I said that it was not a zero I had asked for my 9 year old with curly hair. I asked who I would make a complaint to and whether there was a manager. They refused to answer me, and in fact seemed to clam up and refuse to respond to me after that. They seems to take great offence to my concern. I said good customer service required at least responding to the customer and saying something like I’m sorry that is your experience. And in a friendly tone. However, they instead seemed to go talk to all their colleagues who walked around d giving me the side eye for daring to complain about a haircut for a child. Other customers were treated with a polite and friendly tone. While I was ignored. When I once again tried to tell them how upset I was and that this was my sons birthday cut, the front staff first refused to meet my eyes while I spoke then finally looked at me her. I said, excuse me, and then she actually apologized. I thanks her for the apology. After that it was clear that I was not welcome and not listed to as a customer with lots of staff standing around talking about other topics while starting at me. Talk about a horrible experience on my son’s birthday. Since it was just us treated this way I’m guessing it’s because I’m First Nations and my kid is from the Dominican. We are lot from Manitoba but moved here from Ontario. Before today, I never had such a terrible experience in Winnipeg. Thanks for nothing Tommy Guns. You e ruined the day for me for sure. I hope you haven’t als ruined my sons day.

Fantastic experience: Service provide by Nikita Sharma was excellent. The results were above my expectations.

Negative experience: There is no service at this location. It is the worst branch. They constantly lie about calls they claim to have made, about appointment times, pricing, and other details. There is simply no service here. Barbers are ok (Dima amazing). Management not even close .

Negative experience: Shitty spot. Not even know how to line up a beard. Plus they be showing attitude

Negative experience: I had made an appointment with Gloria on line, when I arrived I was told she was to busy with walk-ins and could another barber help me. What is the point of making an appointment if they don't honor it? They advertised hair shampoo and hot towel as part of the service, it was not offered. My first and last time at Tommy Gun.

Negative experience: I was asked what I wanted, is an upgrade from previous bad experiences I hear people had The atmosphere was rushed, awkward tense, the no communication of getting you out the door as soon as possible, I couldn't hear a thing my hair stylist said throughout 90% of the visit because she talked so quiet. The back cut around my neck looks pretty bad, looks like top half of circle Won't visit this location again

Fantastic experience: First time visiting Tommy Guns. The shop was very clean and well lit. My barber was friendly and professional. I appreciated the clarifying questions through the process. I will certainly be a repeat customer.

Fantastic experience: Sahil was very skilled for having just 2 years experience. He listened to what I wanted and made sure to communicate through the cut. Great experience.

Negative experience: They didn't use a hair dryer.not good response at this location.

Negative experience: My wife brought our kids here and had a decent experience. While she was there she saw guys having their beards trimmed and being pampered a bit. She recommended I go check it out. I had high expectations. They were not met. It felt rushed, impersonal and it didn't feel like my money/time was valued. There was essentially zero customer experience. To top it off, when I got home I noticed that both the beard trim and the haircut were lopsided and they forgot to shave my cheeks so I was still stubbly. I'm not driving all the way back to have that fixed... Had to do it myself. Honestly just very disappointed.

Fantastic experience: I went to Tommy Guns today. I walked in and asked if I could get a haircut and she said yes. I have been going here for over 4 years and it is the best place to go to for a professional haircut. I sat down in the chair and Tonya was the one who served me today and she did an EXCELLENT JOB. You can tell she knew just what to do how when and where. She was very nice kind friendly and knowledgeable. I live about 45 minutes away and it's worth the trip. Anyone needs a haircut this is the place to go.

Fantastic experience: Wonderful service provided!

Fantastic experience: My 18 year old son got his haircut and was very happy with how it turned out. He appreciated how the barber asked him questions through the haircut to make sure he got what he wanted. Plus he liked the hot towel during the hair wash. Would highly recommend this location.

Fantastic experience: Booked an appointment, walked in and only waited a few minutes. Got my cut as instructed with great customer service!!

Fantastic experience: I highly recommend this barber shop, very professional and friendly.

Negative experience: Prioritize walks ins over scheduled appointments? Booked an appointment for my boy. Got there on time. It’s going past the scheduled time. Someone walks in they ask scheduled or walk in, they reply walk in. And immediately sit the person down to cut their hair:// we headed to a different location

Fantastic experience: Friendly staff and great haircuts for my grandsons. They like being treated like they are big.

Fantastic experience: Great experience will be back again

Fantastic experience: Gabriel was unreal. Probably one of the best cuts I've had. Ended up getting hair and beard cut as well as a facial. Got exactly what I wanted done with my hair and beard. Will definitely be back to get another cut from. Gabriel

Negative experience: Great haircut by a talented and kind stylist UPDATE just had my second cut here and it could not have been more uninspired. Barber did not appear concerned with the cut and that is how it turned out. I could see three other barbers and not one was speaking to their client. Not a smile on the place. Now I will be going to find someone willing to fix this mess of a cut.

Negative experience: Making an appointment means nothing. Being “second” in line even with an appointment also means nothing. Waited around half an hour after my scheduled time and watched as I was cut in line. Eventually left.

Negative experience: First time I had a painful haircut! Guy with man bun was digging clippers into my head even after I pointed out it was uncomfortable. He was really pushy about what haircut I should get even after I told him specifically 1 guard. Than got my hair washed and the water was super hot. I’m not sure if he was training or not but took awhile and I wanna look somewhere else after that experience

Negative experience: Showed up at 8:01pm, no one waiting and the app saying 0 minute wait. Was told that they were done for the night even though the close at 9pm. Very poor experience.

Negative experience: Terrible business model, make an appointment left to wait for 30 mins then do there checking, and get told 35 mins after my wait is still 30 mins?

Fantastic experience: I have had nothing but a great experience at this location with both Dima, and Tetiana. I highly reccomend them. They both definitely go above and beyond and stand by their work. Quality is top notch. Thanks again!

Negative experience: Had been going to a different branch for a long time with my son either at polo park or uni city location because we thought they provided better haircut than the other shop that we tried. however, we are very disappointed with kenaston location. unfortunately we had to go there because they have the shortest waiting time, we went there 5 minutes before the ETA but we were asked to wait for another 20 minutes. but thats understandable. the real problem: 1. the lady barber made my son a haircut experiment. does not look like how the picture I showed him, (my son's last haircut), did an edge up when I specifically told her that he needed a spike. no smoothness on the fade. 2. was scolding my son. my son is young and felt tickled when the clipper goes over the nape, I noticed that she was scolding my son for being tickled. my son even at a young age tried to make a conversation to lighten the mood but after the haircut he told me he was scared of the lady. 3. did not bother giving my son a shampoo or even ask him or me if my son wants a shampoo. 4. my sons haircut was charged as youth instead of child. If the staff was tired, she shouldve rest. it seems like we owe the lady barber a lot when we are the one who pays for the service.

Fantastic experience: My first time using Tommy Gun’s. Needed to get ready for a Wedding. The 2 staff members I interacted with were very friendly and accommodating. I was happy with how my haircut and beard fade turned out. Would definitely use their services in the future!

Negative experience: Literally my worst ever haircut and beard cut I have ever gotten after waiting 33mins after checking in on online says will seat you in 2-3 mins. Lies. Then walks in this woman, the woman was rude, very fast didn’t ask any questions,I said I want a skin fade on the sides and 1.5” left on top she obv can’t read a tape measure or ruler I have over 2” left. I went elsewhere to get it fixed up. She knicked me a few times I said ouch. (Nothing phases her) talked to past employees and this is just how this woman is. (She never told me her name) got a nice infection I had to use antibacterial cream for from the doctor. I’d stay far away from this rude uncleanliness place. Since yall didn’t want to contact me after I made a report I’ll make one here for everyone to read. You had your chance to keep me quiet now I’ll post here for everyone to see how this place really operates!!! I paid $93 to be tortured and cut up. Then had a lovely infection due to improper cleaning techniques from this place!!! STAY FAR AWAY

Negative experience: Wish I had read some of the more recent reviews before I went in, dunno what's going on here but I just had the worst haircut experience of my life. I went in for a quick haircut on my lunch break because the cut I always get takes 20 minutes tops. The barber completely ignored what I asked for, said he wanted to try something different. I guess agreeing was my mistake, but I was caught off guard by being told that he wasn't going to do what I wanted, and assumed he'd at least do something similar. He kept "showing" me what he was going, but ignored me most of the times I reminded him that I couldn't see without my glasses. Then for the cherry on top I got suckered into buying $60 worth of product to make my new hairstyle look remotely presentable.

Negative experience: I don’t normally write reviews, but this was a really disappointing experience at Tommy Guns Barbershop. I treated my husband and he went in for a mullet trim and a clean shave. He specifically asked to just keep the cut to the sides so the top could continue growing out. The stylist only trimmed his sideburns and just above the ear, which took maybe 5 minutes and that was it for the haircut portion. Not exactly worth $40. The stylist looked overworked and like she didn’t even want to be there. My husband also mentioned that she leaned on him quite a bit during the service, making it uncomfortably personal. She then washed his now short sideburns in about 2 minutes, which seemed unnecessary given how little was cut. The shave was the most time-consuming part, but unfortunately it was also the worst. The shaving oil dried out quickly, the blade wasn’t sharp, and the process caused a lot of pain. He left with redness, friction burns, bloody and irritated follicles, and still patches of missed hair. We paid nearly $90 for a haircut that barely happened and a shave that left his skin irritated and uneven. For that price, I would expect quality service, care, and attention to detail, none of which we received. Definitely not worth the money. I will not be going back. That's too bad because if the service was good I was planning on taking every man in my life so they could feel pampered. I suggested that my husband could go back, get a refund for the shave and get them to try again with his hair, but he was so turned off by the service previously provided that he doesn't even want to let them touch his hair again. I will be asking for a full refund.

Negative experience: First and last time Im going to a Tommy Guns barbershop. My wife bought me a Shave & Haircut combo pack. The shave I got was absolutely painful, felt like the blade was dull and the shaving oil/lubricant kept drying up and getting tacky resulting in what felt like my facial hair getting ripped out. Asked for a mullet and got above my ear slightly blended. Never going here again or buying a cut from this awful brand. What i waste of money.

Negative experience: I would give a zero if I could. After making us wait an hour despite having an appointment the stylist absolutely butchered my hair. Do not recommend.

Negative experience: The barbers are great but Front desk is always rude or ignoring you

Negative experience: They gave me Folliculitis it burns just glad im not a child as I see lots of kids there BEWARE clearly there unsanitary and don’t clean there chippers in between clients Now I have a bad headache and fever saw a pharmacist and they said it’s really bad and will need antibiotics prescribed by a doctor

Negative experience: I came in as a walk-in on the 8th and was told the wait would be about 20 minutes. After waiting 40 minutes, I decided to just book an appointment for 2:00 PM the next day (July 9th). I was told, “For sure, we’ll get you in then.” I showed up for my appointment on time, checked in, and still waited until 2:35 before I finally got frustrated and left. I told the front desk staff that I had been waiting over half an hour past my scheduled time, but there was no acknowledgment or apology. They were even taking walk-ins ahead of me, despite the fact I had a confirmed appointment and wasn’t waiting for a specific barber. It felt like a complete waste of time—especially since I drove in from out of town. It’s one thing to wait as a walk-in, but it’s totally unacceptable when you have an appointment.

Negative experience: Let me start by saying I’ve been going to Tommy Guns for years and have probably spent well over $1000. My 2y/o son and I booked online for two haircuts. The wait time was 30 minutes so we waited at home and got to the shop with five minutes to spare. I ended up waiting 25 extra minutes for my haircut. Which is fine, they were busy, and I actually enjoyed my haircut, my barber was great. My son however, waited 45 minutes and within those 45 minutes had a barber come out, put her hands up and say loud enough that we could hear her “I’m not cutting his (a toddlers) hair.” To which the front desk attendant said “we have already skipped him.” We watched three people get seen before him that were walk-ins though he was next in line at 0-2 minutes. Finally, a barber said that he would do it. Despite being a customer for years, I will never come back to any of the locations because of the unprofessionalism towards my 2 year old son we witnessed today. In my mind, the barber in question and the front staff should be ashamed.

Fantastic experience: I love the service, and the ability to check wait times and book in advance using the mobile app! Haydee is a very talented stylist and knows exactly the kind of haircut I like and also offers good recommendations.

Fantastic experience: Best Haircut I've had in a long time! When I walked in they said this place usually doesn't do women's cuts but they said that some of the stylist are still willing to take me with open arms. Usually I'm worrisome when it comes to getting my haircut especially with my really curly hair, like often it's an awkward and uncomfortable experience but not this time around. Taiya made me feel comfortable, and welcome. We had a nice conversation and I didn't feel like she didn't want to talk... It was genuine connection. Had some good laughs. Most places I've been to don't have that personal touch with their customer. So It was very much appreciated I will definitely be coming back to get my haircut here, Taiya is a great stylist!

Negative experience: Went in only for hair product, the 2 kids at the till were too busy talking about cell phones and nails, no greeting upon entry to the store, the only comment I received from staff was the total of my purchase lol. Maybe enlighten the staff a bit on customer service 101.

Fantastic experience: Very pleased with the care and expertise of the girl that cut my hair . I would recommend going to Tommy guns to anyone that wants just more than a hair cut

Negative experience: I responsible, unprofessional, all booking system is just show off. I booked for 2 hou rs 15 minutes a head the same day. It was mid week mid afternoon. When I got there the front desk asked to wait for about 15 minutes. People came after me and went through for haircut. After 45 minutes I asked when will be my appointment front desk respond: you should wait for 30 minutes. I left the barbershop and won't go back.

Negative experience: Very bad haircut and the staff hadnt listend to the stuff i was saying as it was good snd this haircut enotionally damaged me.

Fantastic experience: I was hesitant about this place for years but I was so wrong to think that I got amazing service! Hair and beard transformation I highly recommend and the price was very on-point for the great service I received

Fantastic experience: Had my hair cut my Dima, he’s great. This was the second time I had him. He’s takes his time, he’s careful and does a great job, definitely going back!

Fantastic experience: Very affordable. Great positive energy from the lady that cut my hair. I definitely recommend this place.

Fantastic experience: Anna is the one to request. She is outstanding. My shsve and haircut was so great because of her talent. Ill be going back and requesting Anna again. She is the one you want for a great shave and haircut.

Negative experience: One word.....RUDE ....will nvr come back here..EVER!!! DONT BOTHER COMING HERE!!!!..not worth the money, they give ugly haircuts and don't listen to customers!!!! I would give zero stars if I could!!

Negative experience: Probably the worst hair cut experience I've ever had. They were able to get me in right away which was the only redeeming quality of this experience. They didn't disclose that the sink at this chair didn't work so they wouldn't be able to wash my hair. The cut only took 20 mins where as a usual cut takes 45mins (which is totally fine when the barber takes their time and does a good job), felt rushed out, didn't listen to what I had asked for, and was not discounted for the lack of service. I'm truly disappointed in how this went. Will likely never go back.

Negative experience: They failed to book my appointment correctly with the stylist I requested. When I arrived, I was told there was a 2+ hour wait. Completely unprofessional and a waste of time. I won’t be back and will make sure others know why.

Fantastic experience: I took my son to have his hair cut. The service, quality, and personnel were very good. In the end, we got a can of pop, which was very good as well. Very big thanks to the specialists Nikita and Teya!

Negative experience: Horrible experience. I went in just to get my pre existing cut cleaned up. I specifically said to keep it long on the top and the barber proceeded to cut the top short. Additionally, he cut my hairline at the back of my head down to a zero, it was abnormally high and did ZERO blending, so I just had a shelf of hair half way up the back of my head. He didn't mention anything about this and I told him that I like to keep my neck natural. I spent the better half of my evening finding a barber elsewhere in the city just so they could fix what this absolute dingleberry did to my hair. I've lost about 5" of length on the top and essentially had to be given a mid fade everywhere else just to attempt to make it look presentable. I'll be waiting months to try and get it back to where it should have been. Stay far away from this place!

Negative experience: The reason for given a two star, is based on my 3 strike rule. This was my 3rd time going here and 3rd time walking away with bad service.

Negative experience: Regular haircut, I explain the person that I comb my hair from left to right and he cut it if I comb my hair from right to left. My wife make notice that the back does not look right. The haircut does not look clean and cutting more it forces me to use products that I told him I don't use or to comb my hair with a hair drier that I told him I do not use. Second time happening with male barbers in Tommy's. (edited regarding answer of TG team) It is not that I do not love my new style, I did not asked for new style. I gave directions to do something and he did it backwards. you do not mistake when you say from left to right and show with the hand how it is from left to right. When I arrived I had my hair comb from left to right. Right now it is nothing that you can do to fix, the hair needs to grow and look for expert hands and no untrained hands for a hair cut with scissors . By the way, I cut my hair in another location of Tommy Guns and with a guy that was been trained and it was really good, because you had a supervisor that was teaching. So when I say that Kenaston location does not have trained male stylist, it is true.

Fantastic experience: I always end up looking good after leaving Tommy Gun's and they have the best hair/beard products, worth the price I'd say.

Fantastic experience: Ash was quick and amazing and recommended me some options and ideas about my hairstyle. I would recommend her to anyone looking for a good cut.

Negative experience: Worst customer service by Ashley, she argued with me and even decided to harrass me in the waiting room. She is an unprofessional person who doesn't know how to cut hair properly and loves to argue with customers. She can't take any criticism for a bad job done. She needs customer relations training asap, bad for business, gives this location a very bad reputation. Waste of time and money

Fantastic experience: Great place to get a haircut. Can check in online and hang around near by and they will text you 5 mins before your cut. Sonny was great! They also have tvs, pacman machine and a hockey play table while you wait.

Fantastic experience: It was the best experience I’ve had in over a decade! Welcomed by a friendly person at the front counter who took my info and mentioned minor wait of 30mins as they were clearly busy. Took me in 20mins so I got lucky. My hairstylist was named Anastasia I believe. Briefly explained to her what I wanted my hair to look like and for a back neck shave. She went to it right away. She did an outstanding job! She was very professional and quick but very careful to detail. My hair turned out exactly how I was hoping it would turn out. Great hairstylist. Great experience. Great location. Keep it up!

Negative experience: Place is chill, barbers don’t ask you much if you like it or not, they just don’t cut the hair well, last time I went my barber went to hard on my neck and I got red spots. One barber shop I really recommend is central barbershop on academy rd, 30 dollars per haircut.

Fantastic experience: Great experience! Perfect customer service.

Fantastic experience: The experience at Tommy Guns is always great. I love the atmosphere and how pleasant everybody is. And I absolutely love the haircut I got yesterday I will definitely be coming back to the same young lady, I didn't catch her name but I'm super impressed. It's been many years since anybody was able to make me look good, but I think she made me look less ugly, lol. I'll be back :)

Fantastic experience: Great customer service! Sunny is a great hairstylist, always call ahead and ask if he’s in or not. Then book an appointment.

Fantastic experience: Taiya did a great job on my hair. Very nice person aswell.

Negative experience: I took my son's for a cut and checked in with a wait time of 10 min and waited over 40 min to get in. Then Sherry was the first person to be free and take in one of my boys. She asked me who I would want to go first and I told her I wanted my 2 year old to go first and told her he's a wiggly and will probably cry and she snapped back at me saying "oh no no I'll take the other kid instead". Seriously? Don't advertise that you cut kids hair if you are incapable and RUDE and don't know how to deal with kids. Then she took my older son in for the cut and I told her I wanted a comb over with the sides short and she gave him the ugliest cut with short bangs or something. Just horrible! I was not around Sherry while she was cutting bc I was with my younger son. The whole place was not welcoming at all and made me feel horrible once we left. Little kids are not perfect and they are loud but most establishments don't make you feel like crap about it. Never ever going back, and no one should see Sherry. I also asked to speak to the manager and the front desk girl assured me that someone will call me and no one ever did. Seems like a trend from the other reviews I read. If I could rate them zero I would!

Negative experience: Have gone to tommy guns over the last few years and have usually gotten okay haircuts but went recently to get a haircut and got my hair done nothing like what i wanted it. Repeatedly told the barber to keep my hair long and keep volume in my hair and that just the back needed to be trimmed and the front cut from out of my eyes. I wear glasses so could not see what was being done and when i put my glasses on saw what a terrible job was done doing the opposite of what i had asked for. Was a generic haircut that the barber probably knew how to do instead of taking the effort to do my hair as i wanted it.

Fantastic experience: First time here. Great job Lou! Hair cut and beard trim. They have an abundance of every type of hair product and its all reasonably priced.

Negative experience: My partner went in for a haircut and specifically asked not to use a razor, but the hairstylist shaved the sides of his head. The haircut itself is very poorly done and is far from the reference photos we brought in, his hair is now very choppy and bulky, and very disconnected from the top.

Negative experience: never again. called for appointment 45 prior and was told to wait 20 25 minutes anyway. what poor service is that. Tommy Gunns you under deliver every time I've been there. Well that's a story I'll pass on to all my customers who I would never diss like that.

Negative experience: I took both my kids for haircuts here and I cried the whole way home. Never have they had such awful cuts. One had a whole chunk of hair cut out of the top of his head right down to the skin. The rest of his hair was choppy everywhere. My other son specifically asked not to have a mullet and that’s what he got. His hair was also super choppy and not blended through the sides. Both kids were so upset leaving. We ended up having to pay for a second haircut the next day at a different salon. I’ve called the store twice and asked to speak to the manager and my call has not been returned. I would warn everyone not to step foot in this place.

Fantastic experience: My stylist was excellent. She did a great job on my haircut and beard trim, exactly what I wanted. She was lovely to deal with and to talk to. A great experience overall!

Fantastic experience: 10/10 Worth every penny, Carlo did a fantastic job. Was so comfortable I almost fell asleep.

Negative experience: $40 haircut and it’s bad. The barber shaved a piece off the back of my head, if he would have told me I would have just told him to blend it in, can’t believe they let me walk out like this lol.

Fantastic experience: Nikita was a true artist at her craft. Nikita made me feel comfortable and was able to deliver exactly what I wanted. She was pleasant, confident and sociable all three characteristics of great customer service, her abilities are second to none and my beard has not looked better in a long time. Thanks again Nikita!

Negative experience: Cut with razor 5 times, decent amount of bleeding despite attempts to stymie the flow with cold towels, wait was longer than specified, barbasol was applied to my mustache/mouth because the hairdresser pulled the comb directly from the barbasol to my mouth while still dripping.

Fantastic experience: I had my haircut here several times. I liked it. Dima is a very professional and attentive barber. I recommend him.

Negative experience: Got nothing close to what I wanted, told the barber a little shorter then the picture and keep the curls and he didn’t leave any curls and pretty much buzz cut me compared to what I wanted will leave picture before won’t be doing back very very disappointed would leave 0 if I could, 1st picture is what I wanted 2nd is what I got

Fantastic experience: Barber was quick and efficient and patient with my 6 year old son. Loved the atmosphere too :)

Fantastic experience: Very welcoming the employees were very professional and polite. Nikita did my hair cut and did a very amazing job at it really recommend this place for someone who’s looking for a new salon or barber.

Fantastic experience: Katey understood and respected my need to collect clippings in accordance with indigenous tradition. Not only did we communicate perfectly, I ended up needing less cut off than I thought. I have already enthusiastically recommended to dozens of people!

Negative experience: Brutally slow. Person in the front does not know how long a hair cut takes or simply can’t read a clock. Was told they could get me in in 35 minutes proceeded to wait well over an hour. Then read the screen that I would be getting in 17 minutes. I eventually just left. Huge waste of time for over priced hair cut.

Negative experience: Called Tommy guns kenaston and lady over their said to hold for the minute and waited for 12 minutes but no one came back hang up the phone and still trying to call back phone is busy from 20 minute, I think need to find someone else for hair cut been with tommy guns from last 3years , Shame on their services.

Fantastic experience: Ash is amazing. Detail oriented, professional and fast. Arguably one of the best barbers in Winnipeg

Fantastic experience: Always a nice place to go get a quality haircut. We see the same stylist usually. My sons are always happy with results as well. A1

Fantastic experience: Just had my first experience at Tommy Gun’s on Kenaston and was very happy with the excellent service and quality of the haircut. Abed, the barber, is very skilled and pays attention to detail. The price was very reasonable and I’ll be going back again.

Fantastic experience: Literally bless the lady that gave me a haircut. I think her name was Nikita she's super talented. First time getting a specific hairstyle and she exactly gave the results I wanted

Fantastic experience: Great place friendly staff and I got a good fade, the hot towels were the best while getting a scalp massage

Fantastic experience: I either have Haydee or Suzie cut my hair. Both are excellent barbers and cut my hair exactly the way I want it done. Staff are friendly.

Negative experience: Gave me completely wrong haircut. Said I wanted a simple trim and cleanup. Proceeds to have his first cut cut down to my skull. Terrible job, waste of money. NOT AT ALL WHAT I WANTED. And took forever. Longest haircut ever it was ridiculous, completely unprofessional. I will NEVER be going back

Negative experience: The worst barbershop I’ve ever been. I’ve used to have haircuts there for myself several times, but only 2 of 10 were nice. I thought that to make a haircut for a kid wouldn’t be an issue especially for their price range, but as you can see on these photos I was wrong. It seems that his barber was working on my son with closed eyes, because I have no other explanation of THIS. By the way I paid $40 for it.

Negative experience: I come to this location all the time and joe is really nice but he left the job. I called and asked for the other person who does my beard but they were busy too. So I asked if sunny was available they said he was. I drove all the way to find out he was busy. They asked me to go with the lady which did a terrible job I even showed her pictures of what i want. Not happy will not come again to this location

Fantastic experience: The reason I went to this establishment was that my previous haircut place couldn't do a fade and told me to go to a barber?? Either way, Ultracutz lost me as a customer. Now, Tommy guns. what an amazing experience. The staff are super friendly and did an amazing job on my hair. The whole experience was great from start to end. With needing a haircut once a month. I can go there with confidence that I won't come out looking like a sideshow. Thank you Tommy guns for the great experience and will let the world know how great your services are.

Fantastic experience: Gabriel was an excellent hair stylist - even gave the best head massage ever. Great customer service from him as usual

Negative experience: Phillipino looking guy with long hair, gabriel probably, does not know how to do a fade!! Took an hour just to do the fade ,still managed to mess it up!! Even his coworkers were laughing at him, He started cutting it from the top, took too much hair off! Told him i dont want too short, he said i already started. Then he tried to charge me extra just coz he was pissed that it took him an hour for that uneven fade!

Negative experience: Absolutely TERRIBLE service, I often bring my sons here for haircuts and it’s always at least 30mins+ of a wait longer than the estimated time.

Fantastic experience: Hi there, My apologies, as I can’t remember my barber’s name. That being said, she was fantastic. An incredible barber with a matching personality.

Positive experience: I like coming here most of the time, but the biggest issue is the inconsistency between barbers. Some seem to really take pride and care in what their doing, and take their time to do their best. Others cut corners and try and get you in and out of the chair as fast as possible. Today for example... I set to get the "clean cut" that comes with straight razor neck cleanup, and hot towel service....there was no hot towel or straight razor. And this happens maybe 50% of the time where they just skip doing these to just get you out of the chair and the next person in. I've had just as many 1 out of ten experiences as I've had 10 out of 10. The fact that it's a coin flip everytime I go tells me it might be time to find a better place that's more consistent.

Fantastic experience: Taiya, the receptionist with a youthful appearance, is an exceptional professional who adeptly communicates the available services and their corresponding prices. Her warm and welcoming demeanor is greatly appreciated in Winnipeg, where excellent customer service is highly valued.

Negative experience: I went in for a buzz cut trim that was listed as $27. I told the barber that I am growing out my hair from a buzz I received a month ago so all I needed was a trim down of the sides of my hair (because my hair was starting to look like a biker's helmet). The haircut took a total of 10 minutes, and when I went to go pay, the receptionist lady charged me $38 since my barber decided to use "multiple guards" for the trimmer. Since multiple guards were used, my simple haircut was classified as a normal trim which is listed $10 more expensive than the buzz cut. With the tip, it became a $40 haircut for a simple 10 minute trim. Tommy, please make your prices more reasonable and train your employees with some common sense. A 10 minute simple haircut should not cost anyone $40.

Fantastic experience: Sonny is an excellent stylist. Attention to detail was extra ordinary and above all, service with a smile

Fantastic experience: I always enjoy going to get a hair cut and beard trim. The service and staff are above all. Ive never had a long wait and have always felt satisfied with the work they do.