Cresswell Barber Co.
Information about Cresswell Barber Co.
SO15 3JD, Southampton
Opening hours
- sunday: (closed)
- monday: 9:30-18:30
- tuesday: 11h-20h
- wednesday: 9:30-18:30
- thursday: 9:30-18:30
- friday: 8:30-18:30
- saturday: 8:30-16h
Welcome to Cresswell Barber Co., an award-winning barbershop located in the vibrant heart of Southampton. Our skilled team of six professional barbers is committed to making you look and feel your best, six days a week. Whether you're in need of a sharp haircut or a stylish beard trim, we've got you covered with a tailored experience that caters to all ages and hair types.
Convenience is key at Cresswell Barber Co., where our modern booking system and contactless payment options make scheduling your appointment a breeze. Stop by, enjoy a complimentary coffee, and consult with our experts about your next look. We specialize in trendy burst fades, classic long scissor cuts, and intricate beard designs, ensuring you leave looking fantastic every time.
For your convenience, we also offer an extensive range of aftercare products like pomades and oils, available for online purchase. Plus, with ample free parking right outside our shop on Shirley High Street, visiting us is as easy as can be.
Don't settle for anything less than perfection in grooming. Book your appointment today and experience the exceptional service at Cresswell Barber Co.! Each haircut is crafted with precision using only the finest tools and products to ensure your grooming needs are met with excellence.
Our comment from BarberSpot about Cresswell Barber Co.:
Cresswell Barber Co. is a standout barbershop located in Southampton, known for its exceptional service and skilled barbers. Customers consistently rave about the warm atmosphere and friendly staff, making each visit a delightful experience. Many clients have expressed their satisfaction with the haircuts provided by talented barbers such as Emily, Charlie, and Doyle, highlighting their attention to detail and ability to execute specific styles flawlessly.
The barbershop not only delivers high-quality haircuts but also creates a welcoming environment that puts clients at ease, a point emphasized by numerous positive reviews. Patrons appreciate the inclusive atmosphere, particularly for those within the LGBTQ+ community, making it a comfortable space for everyone.
However, a few customers have mentioned issues with appointment scheduling and communication. Some expressed frustration over last-minute cancellations or changes to their bookings. Despite these isolated incidents, the overall consensus remains largely positive, with many vowing to return and recommending Cresswell Barber Co. to friends and family.
In summary, Cresswell Barber Co. boasts:
- Skilled and friendly barbers who provide excellent haircuts and personalized service.
- A welcoming and inclusive atmosphere that makes clients feel at home.
- Positive reviews from repeat customers who enjoy the overall experience.
Cresswell Barber Co.: Reviews
Fantastic experience: Genuinely wouldn’t go to another barbers. I’d go as far to say that they’re the best in Southampton maybe even Hampshire. Emily cuts my hair and I’ve never not loved it.
Hello,
Thank you so much for your amazing feedback! We’d love to use it on social media if that’s ok with you - let us know if that’s ok by sending us a DM.
Look forward to seeing you again soon.
Cresswell Barber Co
Fantastic experience: Charlotte does a great buzz cut. Definitely worth the visit!
Hi Josef,
Thanks so much for your review! We’d love to use in on social media if that’s ok with you - please could you drop us a message to confirm if that’s ok?
We look forward to seeing you back at the shop soon!
Cresswell Barber Co
Fantastic experience: Always really happy with the customer service and my undercut always looks so good! Cannot recommend enough.
Hi Laura,
Thank you so much for your review! Look forward to seeing you again soon.
Cresswell Barber Co
Fantastic experience: Brought my 2 boys here for a cut this week.. one of them has very difficult hair and he has never had a great cut.. until now! This was the best cut he has ever had and I was so impressed and happy! He's never liked getting his hair cut because he's never been happy with the results, thank you so much! He saw friends that afternoon who said it was 'fresh' and 'sick' so that says something. We Won't be going anywhere else in future. The barber shop is stunning too, everyone is really friendly and make you feel really comfortable. Thank you so much, see you again soon.
Hi Emily,
Thanks so much for your lovely review! We’re glad you had a good experience and look forward to seeing you again soon.
We’d love to use this review on social media with your permission please? If so, please let us know on DM.
Cresswell Barber Co
Fantastic experience: I’ve been getting compliments on my haircut for months now, and it’s all thanks to Emily at Creswell Barbershop! She took the time to understand exactly what I wanted and delivered a flawless cut that not only suited my style but also grew out beautifully. The attention to detail and precision in her work is unmatched. The barbershop itself has a great atmosphere—friendly, professional, and welcoming. Highly recommend Creswell Barbershop for top-notch service and a haircut that keeps turning heads!
Hi Katrina,
Thanks so much for your review! We’d love to use it on social media if you wouldn’t mind dropping us a quick DM with permission?
See you at the shop soon!
Cresswell Barber team
Fantastic experience: Outstanding as always. Friendly, inclusive atmosphere. Excellent coffee. Highly recommend.
Hi Craig,
Thanks so much for your review! We’d love to use it on social media if you wouldn’t mind dropping us a quick DM with permission?
Look forward to seeing you back at the shop soon!
Cresswell Barber team
Fantastic experience: Charlie is the goat barber.. look no further do book in advance the waiting list is so long, but worth the wait, like a Michelin star experience but the finest reflect on the haircut, always feeling like a movie star after leaving his chair…
We agree, Charlie is awesome! Thank you for the review, we’d love to use it on social media if we have your permission, please let us know on social media or when you’re next in with Charlie.
We look forward to seeing you soon.
The Cresswell Barber team
Fantastic experience: Great service and advice today, thank you! I’m growing out my hair and wasn’t exactly sure what I needed but Charlotte talked me through the options and did a great job cutting my hair.
Hi Daniel,
Thank you so much for your lovely words! We’d love to use your review on social if you wouldn’t mind sending us a DM with permission please. We look forward to seeing you next time.
Cresswell Barber team
Fantastic experience: I can’t recommend Christine at Cresswell highly enough! From the moment you walk in, she makes you feel completely welcome with her warm and friendly personality. She has an incredible way of making every appointment feel special, and her attention to detail is second to none. Christine has been cutting my hair for a while now, and every time, she does an amazing job—she truly listens to what I want and always delivers with precision and skill. More recently, I’ve started getting threading done with her, and I’m just as impressed. She’s so gentle and meticulous, ensuring perfect results every time. Her professionalism, kindness, and expertise make every visit a pleasure. If you’re looking for someone who is not only talented but also genuinely cares about her clients, Christine is the one to go to. She’s an absolute gem at Cresswell!
Hello,
Thank you so much for your lovely review! Christine will be pleased to hear this. We’d love to use your review on social media if that’s ok with you? If so, please let us know on either Instagram or Facebook DM.
We look forward to welcoming you back soon.
The Cresswell Barber team
Negative experience: I had booked an appointment with Doyle, and the booking was confirmed. However, when I checked my email this morning, I found out it had been canceled without any explanation. This is extremely disappointing service.
Fantastic experience: Best barbershop in town. Amazing attention to detail and costumer service. Shout out to my pro barber Charlie!!
Hello,
Thank you so much for your lovely feedback! We’re thrilled to hear you had such a positive experience with us, and we hope to see you again soon
Cresswell Barber Co
Fantastic experience: Great Barbers with top service! Doyle cuts my hair and I always walk out of the shop with a spring in my step and feeling great! They provide a massive range of services and they're all worth trying as the staff are really skilled and helpful when it comes to trying something new
Hi Dominic,
Thank you so much for your lovely feedback! We’re thrilled to hear you had such a positive experience with us.
We’d love to share your review on our social media to inspire others! If you're happy to give us permission, please let us know by replying here or sending us a quick message on our Facebook page: https://www.facebook.com/share/14RykiHmj9/?mibextid=LQQJ4d.
Thanks again for your support, and we hope to see you again soon!
Cresswell Barber Co
Fantastic experience: always a lovely experience with christine, kind, knowledgeable and always up for a good chat/laugh would highly recommend ❤️
Hi Jack,
Thank you so much for your lovely feedback! We’re thrilled to hear you had such a positive experience with Christine.
We’d love to share your review on our social media to inspire others! If you're happy to give us permission, please let us know by replying here or sending us a quick message on our Facebook page: https://www.facebook.com/share/14RykiHmj9/?mibextid=LQQJ4d.
Thanks again for your support, and we hope to see you again soon
Fantastic experience: Christine was amazing for my little ones first haircut. Took her time and was really understanding Always does a quality cut for me too. Will be staying a regular customer
Hi Alan,
Thank you so much for your lovely feedback! We’re thrilled to hear you had such a positive experience with Christine.
We’d love to share your review on our social media to inspire others! If you're happy to give us permission, please let us know by replying here or sending us a quick message on our Facebook page: https://www.facebook.com/share/14RykiHmj9/?mibextid=LQQJ4d.
Thanks again for your support, and we hope to see you again soon
Fantastic experience: I’ve been getting my haircut at Cresswell’s since it opened! Nat and all here team are all highly skilled barbers and create a welcoming, fun environment for all customers! I fully recommend them to anyone!
Hi Tom,
Thank you so much for your lovely feedback! We’re thrilled to hear you had such a positive experience with us, and we hope to see you again soon
Cresswell Barber Co
Fantastic experience: Charlie did a spectacular performance on my hair today as always. Beautiful haircut for a handsome young man. Thank you very much!! Definitely recommend Cresswell Barbers, the whole team are amazing.
Hi Tom,
Thank you so much for your lovely feedback!
We’d love to share your review on our social media to inspire others! If you're happy to give us permission, please let us know by replying here or sending us a quick message on our Facebook page: https://www.facebook.com/share/14RykiHmj9/?mibextid=LQQJ4d.
We’re thrilled to hear you had such a positive experience with us, and we hope to see you again soon
Cresswell Barber Co
Fantastic experience: Always a fantastic service and fantastic haircut! I have been going here for 3+ years and can’t recommend barber highly enough.
Hello,
Thank you so much for your lovely feedback!
We’d love to share your review on our social media to inspire others! If you're happy to give us permission, please let us know by replying here or sending us a quick message on our Facebook page: https://www.facebook.com/share/14RykiHmj9/?mibextid=LQQJ4d.
We’re thrilled to hear you had such a positive experience with us, and we hope to see you again soon
Cresswell Barber Co
Fantastic experience: I have been getting my skin fade done by Christine at Cresswell for some time now. Her attention to detail and skill level is top-notch! The environment is very welcoming and it’s always a pleasure to visit. I highly recommend Christine and Cresswell Barbers to anyone looking for a great haircut.
Hi Harley, thank you for your lovely feedback about Christine! We’d love to use this on our social media profiles if that’s ok with you?
Fantastic experience: Doyle was fantastic! Saved my hair from some shocking previous cuts…would highly recommend.
Hi Peter,
Thank you so much for your lovely feedback! We’re thrilled to hear you had such a positive experience with us, and we hope to see you again soon!
Cresswell Barber Co
Fantastic experience: Got my hair cut by Doyle and can definitely say it was the best barbering experience I’ve had. Just genuine good vibes around the shop and services are amazing. I struggled to find a barber who was able to cut my longer hair with curls into the style I wanted but Doyle understood my vision instantly, defo found my new barber.
Hi Harry,
Thank you so much for your lovely feedback!
We’d love to share your review on our social media to inspire others! If you're happy to give us permission, please let us know by replying here or sending us a quick message on our Facebook page: https://www.facebook.com/share/14RykiHmj9/?mibextid=LQQJ4d.
We hope to see you again soon!
Cresswell Barber Co
Negative experience: Had a booking for 4:30, firstly my booking was changed to a different barber since the original person i had booked with was unable to do my service, and i was phoned by a lovely lady to let me know. i was getting an uber to the barber since i don't live near, i was running about 5 minutes late so i phoned up to let them know, i was told that it was ok. I arrived at 4:38 due to some unexpected traffic. I walked into the barber shop and was told that the barber was unable to take me since he had someone else coming, i was confused as to why since i had booked and i had also called to warn about my lateness. I was told that i could be fit in tomorrow or that i could cancel the appointment with no charge. I chose to cancel the appointment but I'm a-bit pissed off since i had spent money on an uber there, and spent money on an uber home and had no service, there was no contact from the barber to tell me he wont be able to take me, even after i called to say i was late. ended up being completely waste of time and money and im slightly disappointed with the lack of communication and professionalism either way im aware that the barbers in this establishment are very talented and they are also very busy. Edit after reply; Notice how they can never admit they are wrong?… i was in at 4:38 because i had checked the time on my phone… if u have proof of me arriving 15 minutes late please email to me. I have read the other reviews of people who have had bad experiences and i have come to the conclusion that you evidently struggle to admit when you have made a mistake! No doubt in some situations the customer will be wrong but it just seems odd how in every negative review you reply to, you are always right Thats strange to me! I also don't respect your patronising attitude “i suggest you leave to your appointments earlier” its very clear you have some issues and a very high ego! Have a nice day but also please consider that some times it is YOUR FAULT!! :)
Hi Olly,
Thanks for your feedback.
When you book online with us, our booking app and website make our policies very clear with regards to time keeping and no-shows. We do charge the full amount of the service for any lateness over 5-10 minutes (at our barbers discretion, depending if they can fit your type of haircut in to the remaining time) or for anyone that doesn’t show to the appointment they had booked themselves.
Our barbers are self employed and as you say, we are very busy. We are usually booked back to back, which means if someone is late to an appointment, the person booked next will therefore not get in the chair at the time they have chosen. And their time matters as much as everyone else’s - they book for lots of different reasons that are time sensitive so we take extra care to make sure our clients are seen to on time.
We appreciate that you called ahead to notify us of your lateness, however you notified us of a 5 minute delay, and you came through our doors around 15 minutes late instead. We can happily squeeze people in around 5 minutes late, but 15 minutes just isn’t enough time to complete your haircut to our usual high standards, and it would make our next client late for their chosen appointment time.
Unfortunately, on this occasion we could not complete your haircut in the remaining 15 minutes, so we advised you to rebook and kindly didn’t charge you for the missed slot, (to which your barber didn’t get paid for his wasted time.)
We are a small business that works hard to keep standards consistently high and do everything we can for our clients, so it’s especially unfortunate that you’ve reviewed us so poorly for your late Uber/the poor traffic - your barber was ready on time for you despite your reasons for being late. We would suggest leaving for appointments a bit earlier in future to avoid disappointment.
Kind regards,
Natalie Cresswell
Director/Owner
Fantastic experience: Great barbers, reasonably priced. Really friendly. Is my go to barbers now for me locally. Won’t go anywhere else. Free coffee machine as well whilst you wait.
Fantastic experience: Always a great experience! Great haircuts and even better staff, very accommodating and welcoming.
Hi Jamie,
Thank you so much for your lovely feedback! We’re thrilled to hear you had such a positive experience with us.
Thanks again for your support, and we hope to see you again soon!
Cresswell Barber Co
Fantastic experience: Top joint! Been using them for the last nearly 6 years. The best barber I’ve been too since moving and I’ve tried many around Romsey. You’re not just a paying customer, you’re an actual person. Nat smashes it every time I go, wouldn’t use anybody else now.
Hi Sam,
Thank you so much for your lovely feedback! We’re thrilled to hear you had such a positive experience with us.
We’d love to share your review on our social media to inspire others! If you're happy to give us permission, please let us know by replying here or sending us a quick message on our Facebook page: https://www.facebook.com/share/14RykiHmj9/?mibextid=LQQJ4d.
Thanks again for your support, and we hope to see you again soon!
Cresswell Barber Co
Fantastic experience: After having the same hair for a long time I decided to go for a different style which I was bit nervous about at first but Nat absolutely nailed it and it turned out great in the end! Will deffo be back in future.
Hi Joe,
Thank you so much for your lovely feedback! We’re thrilled to hear you had such a positive experience with us.
We’d love to share your review on our social media to inspire others! If you're happy to give us permission, please let us know by replying here or sending us a quick message on our Facebook page: https://www.facebook.com/share/14RykiHmj9/?mibextid=LQQJ4d.
Thanks again for your support, and we hope to see you again soon!
Cresswell Barber Co
Fantastic experience: I've been getting my hair cut by Leif for over 10 years and wouldn't go to anybody else. All the staff at Cresswells are so welcoming and friendly. They take the time to get to know you and what you'd like from your haircut. It's a relaxing atmosphere where you can enjoy a coffee and are never made to feel rushed.
Fantastic experience: Em was great. Unlike a lot of barbers I've been too they gave me the cut I asked for with no judgement. I also appreciated that they were honest with me about what they could and couldn't do to my hair due to my previous haircut whereas a lot of hairdressers I have had , said they could do something and then didn't so I really appreciated the honesty so I knew what to expect.
Hello,
Thank you so much for your lovely feedback! We’re thrilled to hear you had such a positive experience with us.
Thanks again for your support, and we hope to see you again soon!
Cresswell Barber Co
Fantastic experience: Great experience with the owner of Cresswell - Nat, after one unsuccessful cut with another barber Nat kindly offered a refund and restyled the cut free of charge the way I wanted. Love the outcome and her attention to detail. Many thanks
Hi Edward,
Thank you so much for your lovely feedback! We’re thrilled to hear you had such a positive experience with us.
Thanks again for your support, and we hope to see you again soon!
Cresswell Barber Co
Fantastic experience: Took my autistic son here for a haircut with Leif, he was absolutely fantastic with him. Asked him questions and treated him like any other "normal" client. Will definitely be back
Thank you Cali
Fantastic experience: I have had my hair cut here for the last 18 months, with a range of hairdressers/barbers. All have been excellent. When compared to other local barbers, you'll find that the staff at Cresswell Barbers actually listen to what you want, can cut a range of styles and know what they are doing! I've found coming away with a decent trim will always lift my confidence, so going somewhere you can trust to do a great job is super important.
Thanks for the great rating!
Fantastic experience: I was very tentative searching for a new barber for the first time in 2.5 years. I’m glad I checked out Cresswell. Nat is brilliant and I will be going back on the reg.
Thank you Beesh for your lovely review! We understand searching for a new barber can be a scary task, but we’re so glad you chose us! See you again soon
Fantastic experience: Booked in last minute as I was dealing with a bad haircut from another Southampton salon. I asked for Nat after seeing some of the amazing cuts she’d done on the insta profile and her reputation. A fantastic barbers and if I was a local to Southampton I would only be going here in the future. Excellent service, atmosphere and chat. Thank you so much Nat! X
Thank you for your generous feedback Sam! It’s a shame you’re not local to us, but our doors are always open should you ever be in the area again.
Fantastic experience: I done an appointment 30 minutes before I had to leave to catch a flight for my holiday and leif done an amazing job fixed up my mullet and had an amazing conversation and I definitely will come back for him
Thank you for such lovely feedback. Leif will be very happy to hear he gave you such a great service.
Fantastic experience: Marie did an amazing job of cutting my autistic daughter’s hair off for a Little Princess Trust donation. Marie put her at ease and really took her needs into account which made the whole experience enjoyable rather than an ordeal! Cannot recommend Marie enough!
Thank you Lorna!
Fantastic experience: My autistic young son had an appointment with Marie, she was excellent with him and his super curly hair! He was happy and relaxed the whole time thanks to her interactions with him, I will only ever go back to Marie now we've found her! She is absolutely fab!
Fantastic experience: Marie you are amazing! Really professional and just lovely person. (They are all amazing but Marie you are perfect!) Thankyou!
Thank you for your lovely feedback! Marie will be made up with that.
Fantastic experience: Marie has been cutting my hair for years, think it's 12 years now. She's come back to Cresswell recently and wow the place has changed so much, its so lovely and has come along way since I (and even Marie) first had a cut there. Just love the vibe, friendly staff. You guys are all incredible but BIG shout out to Marie for such a professional, amazing job as you always do. Thank you again
Thank you for your kind feedback Dan!
Fantastic experience: Had my haircut here for the first time by Marie. Very friendly service, will be returning.
Thank you for taking the time to review us, Marie will be very pleased to hear your feedback.
Fantastic experience: Made the switch to Cresswell last year after being disappointed with my previous barber and I must say Emily smashes it out of the park every time! Top tier banter (ever so silly), great music tastes and it's a highlight of my week to come in and chat with you all. Used to dread my haircuts - now I look forward to them every month. Cheers folks, you're an amazing bunch and it's not a surprise that you get hold of so many awards!!
Many thanks for your kind feedback Jamie. We’re glad to be your new go-to barbershop!
Fantastic experience: Had my hair cut today at Cresswell’s. And I believe I’ve found my go to barber? It’s been a nightmare to find a good place with skilled barbers. So many options out there it gets way too overwhelming. Emily was an absolute star from start to finish. I always have awful anxiety when going to a barber shop , but for once I felt comfortable and chilled. Lovely atmosphere & tunes. Thanks so much Emily! Lovely my haircut ❤️
Thank you for taking the time to review us and emily. We really appreciate it. We look forward to welcoming you back soon.
Fantastic experience: Went to 5 other barbershops in Southampton and none of them cut them as good as Leif did. Top bloke! Never once had a bad trim.
Thank you Connor! Legend
Fantastic experience: Met the team at Southampton pride and they was so welcoming and friendly. I have been going to them since and recommend them to any queer individuals
Thank you for your kind review Leland ️️⚧️
Fantastic experience: Charlie and Emily have been amazing, best barbers I've found. Takes into consideration what you'd like and even gives suggestions on maintaining. Hair System application and the whole process has been a fantastic service, and wholeheartedly recommend Cresswell
Thank you for your kind feedback Cory! We’re so happy you’ve enjoyed our service and I’ll be sure to pass on your kind wishes to Charlie & Emily.
Fantastic experience: Probably the only barbershop in Southampton where I feel comfortable going as a queer person. Natalie and the whole team are absolutely amazing and make everyone that steps in that shop feel confident and look so good! Charlie is the absolute best of many barbers I have been to. He is so talented and passionate about his job, always trying to make sure my haircuts are exactly what I wanted and that I leave the barbershop happy. After having a buzzcut for three years, Charlie has made me fall in love with my hair all over again. Absolutely wonderful barbershop and team, could not be happier with my choice!
What a lovely review! Thank you so much Ioana we’ve loved having you as a client and we look forward to many more visits to come.
Fantastic experience: An inclusive and well kept barbershop. Nat is doing an amazing job as all are the members of the team. It really always is a pleasant experience to get my haircut done. Wouldn’t have it any other way.
Thank you so much for your kindness Andreea, we really enjoy having you as a client!
Fantastic experience: Doyle always does a great job of my hair and the team are all so friendly. Always a great atmosphere in the shop.
Thanks Matt
Fantastic experience: Had the pleasure of Charlie cutting my hair, first time in the shop and felt very welcomed. Great atmosphere, service was second to none! Fantastic haircut and beard trim. Will definitely be making a trip back soon.
Thank you for your kind review Lewis
Fantastic experience: Not only phenomenal barbers, but a warm atmosphere where everyone greets you, and you feel welcomed. You’ll struggle to find a better barber shop in The South. Cannot recommend enough
What a fantastic review! We’re so glad you’re so happy with our service & we look forward to welcoming you back again soon!
Fantastic experience: Today was my first visit to Cresswell Barbershop, and I can say that I was amazed by the professional level and barbers knowledge. A barber named Leif did a skin fade for me today, and I can say that I have never seen such a barber before who is very knowledgeable, a perfectionist and pays attention to every detail. Leif did answer any questions regarding the haircut/hairstyle and did give me advice on how the hairstyle would look better. As I am very demanding when it comes to haircuts/hairstyles Leif did a remarkable job, couldn't be happier about the result. General atmosphere in barbershop was positive and relaxed, this is the best barbershop I have been to. Thank you Leif for lovely chat and professional service.
What a lovely review! Thank you for taking the time to let others know about us. We’re very glad you’re so happy with our service & we look forward to welcoming you back again soon!
Fantastic experience: Not only are they the best barbers In Southampton but they have designed a fresh line of clothes and hair products can’t recommend them enough! Go visit Leif for a fresh cut
Thanks for the great review matt! And we’re glad you love our new Clothing line. Keep an eye out for more clothing drops in the future!
Fantastic experience: I see Emily every six weeks or so. Great haircut and beard trim. The atmosphere is always fun and the free coffee is perfect! Be going there for years and will continue.
Fantastic experience: Still 100% better than my last barber's. Very friendly, professional. Definitely recommended. And great conversations to, time flies by, before you know it, you are out the chair all done. And they remember you, so it's a personalised service
Fantastic experience: Charlie did a fab job on cut and styling my hair exactly how I asked. I've used nearly every barber at the shop and all are top class.
Thank you for taking the time to write such a fantastic review! We’re glad you’re happy with our service & we look forward to welcoming you back again soon!
Fantastic experience: Took our son here today for the first time, really lovely friendly welcome. Clean and great interior( free coffee). Doyle did a fab job on my son's hair and he is very happy to return and have him cut it again. Would highly recommend, easy to book and no waiting.
Thank you for your kind feedback Avril. We’ll be sure to pass your comments on to Doyle and we look forward to welcoming you back again soon.
Fantastic experience: Booked for the first time today and had an appointment with the lovely Tori. I had booked a luxury facial and a scissor cut and let me tell you I left there feeling like a new person! 10000% recommend!!!
Negative experience: Harsh policy for rescheduling and cancellation (requires 24 hours in advance). Difficult to find parking near the shop. The barber left soon after the client failed to appear on time, and the client still got charged even no service was provided.
Hello there.
We’re sorry to hear about your 1* review. And we’re unsure as to why you’ve reviewed us quite so harshly.
We have the cancellation policy in place as we are appointment only. Our barbers are also self employed and we do this to cover ourselves as unfortunately we do not get paid should a client not show. We have a lot of no-shows that equate to hundreds of pounds of lost revenue we cannot get back unless we charge. You will find most appointment-only small businesses do this now, and we have been doing this for years with no complaints. Surely you go to work and expect to get paid for it? We are the same. 24 hours is not enough notice to fill a slot that is missed, therefore we charge for the missed time. According to our records, you showed 20 minutes late to your appointment, therefore leaving only ten minutes to complete your service, which you were told we were a unable to do. The barber in question was fully booked today with back to back appointments. Therefore if she sat you down in the chair, she would be making her next client late by 20 minutes also, and so on. We hope you can understand why we stick to such a strict time schedule for these reasons.
We understand your frustration but we do make sure to give every client a 48 hour reminder text and email to make sure they can attend their appointment. We also have a very easy and very accessible online booking system on our website and an app on your phone where you can amend or cancel your booking any time up to 24 hours prior should any unfortunate circumstances occur for you.
We have this policy very clearly stated on our website, our booking app and we also have an extra reminder upon booking and on your confirmation email.we apologise if this doesn’t work for you.
We have parking directly outside the front of the shop with parking for around 30 cars, plus McDonald’s a two minute walk away with free parking up to 90 minutes and lidls across the road with plenty of parking space. Shirley also has several open car parks within five minute walking distance from us. We apologise if you could not find anywhere to park but we’re unsure that this is our fault.
We apologise again for your negative experience. If you were to contact us directly then of course we would be more than happy to have helped you out any way we could.
We are a small business and rely on repeat business. With these difficult times, we cannot operate efficiently or financially if we have clients not showing up and costing us money. We would suggest you perhaps find a walk-in barbers, where time does not cost them money.
Kind regards,
Natalie Cresswell.
Fantastic experience: First time with Cresswell. On arrival I was welcomed by the team. Great atmosphere, the shop is spotless. I will absolutely be back from more. Thanks Charlie.
Thanks for your kind review Barry! We really do appreciate your honest feedback. Welcome to Cresswell’s!
Fantastic experience: Got another haircut today by Charles! I have been going to Cresswell for a while now and it's an incredible business! Extremely professional and always provides high quality service with a reasonable price. All members of the team are attentive and have a great eye for detail. They accommodate to almost every kind of style. One of the main reasons I love Cresswell is because of their LGBT+ inclusivity. There is no judgement. I have always felt safe when sat in one of their chairs! I would recommend to everyone
What a lovely review! We’re so glad you’re so happy with our services. We take ‘Pride’ in the fact we are a high quality, genderless, LGBTQIA+ friendly barbershop & we’re so glad we could provide such a safe and inclusive environment for you to enjoy a haircut in. We look forward to welcoming you back again soon! ️
Fantastic experience: Really friendly and welcoming staff, and was really listened to in terms of what I wanted done on my hair. Very happy :)
Thank you for taking the time to review us so positively.
Fantastic experience: I have been using with the same style of haircut for 29 years. Actually, going to the barbershop is a phobia for me. I don't remember ever having shaved fondly. I made a radical decision and spoke to Emily in a not so good English. I left myself to her. We exchanged ideas constantly and a new me emerged. I definitely recommend it. I'm sure the other barbers out there are very skilled also. The other reason why it was a different experience for me was that I am a Turk and not going to the classical traditional Turkish barber for the first time. I have absolutely no regrets, I even felt very comfortable and cool here.
Thanks for the fab review!
Fantastic experience: Been going here for a few years now. Always a good haircut, staff are friendly and there's good availability using their app.
Thanks for the lovely review Stuart!
Fantastic experience: Emily has been cutting my boys hair for a while now and I am always impressed with the quality and professionalism. Great salon and would highly recommend both Emily and Cresswells.
Thank you for the great review!
Fantastic experience: Best barbers around ! Cool shop. I get my hair done by Em and I always know I'm going to get a good cut
Cheers for the lovely review Kai!
Fantastic experience: Love getting my haircut by Emily! Such a great experience and the whole team are so friendly. Always would recommend.
Thanks for your 5 star review!
Fantastic experience: Love this barbers, definitely the best experience of having my hair cut which is why I keep coming back. Everyone is very welcoming and always has good music on, and staff that make you feel like more than just a customer. Big shout out to Emily who I always book with, keeps the conversation flowing, making it feel like catching up with a friend. Highly recommend going here (also if you like a good skin fade book with Emily!!)
Thanks for the great review! We're glad to see you like Emily as much as we do!
Fantastic experience: Highly recommend Cresswell Barbers for anyone wanting a decent haircut. Very professional and friendly staff and a very well kept and clean shop.
Thanks for the fab review!
Fantastic experience: Amazing service offered by Doyle, great guy listened attentively to everything I asked for my beard trim, skilled, and left feeling and looking great, would recommend to anyone feeling anxious about their first beard trim at this barber.
Thank you for your lovely feedback!
Fantastic experience: Lovely staff, always give a brilliant haircut. The only place the teenager will go for his trim. We are always recommending them to friends and family to them!
Thank you for your lovely review! We look forward to welcoming you back soon.
Fantastic experience: Quality barber shop, nice vibrant atmosphere inside with an old school feel and prices are really good. I’d recommend for anyone looking for a solid skin fade in Southampton.
Thank you for your fab review!
Fantastic experience: Always a warm welcoming environment. The team deliver a lovely service, beyond just a standard haircut.
Thank you for your lovely review!
Fantastic experience: Kind, friendly and very helpful service. They were fantastic at fitting me in at the last minute when an appointment I had elsewhere cancelled on me. Will most definitely be using again
Thank you for your review! We can't wait to see you again!
Fantastic experience: I love this place, definitely the best experience of having my hair cut which is why I’ve been going for well over a year now. The ambiance in the salon is always very chilled and welcoming, with good music, and staff that make you feel like more than just a customer. Doyle who I always book with is great, keeps the conversation flowing, making it feel like catching up with a friend rather than the often awkwardness of sating in the chair as a stranger cuts your hair. Plus I’ve seen many conversations between staff and customer, showing they’ve known each other for a while, who obviously keep coming back as I do. Highly recommended.
Thanks for the great review Paul!
Fantastic experience: Amazing. Had a haircut with Doyle and he was so friendly and gave me the best haircut I think I have ever had. Really friendly vibe to the shop and Doyle made sure I got the exact haircut I asked for. Will never go to another barber again. Thank you!
Fantastic experience: Best place to go, everyone in the shop is friendly with amazing customer service. I go every week to Bethan and I have never been disappointed. Always puts her 100% effort in to make sure you come out with a fresh trim. if you don’t go there already you need to get booked in and see what there about
Thank you for your fab review!
Fantastic experience: Fantastic services provided by Cresswell barber Co! Really friendly team who are always more than happy to help. Would highly recommend as they do fantastic hair cuts and offer a real premium service.
Fantastic experience: My old barber moved away leaving me to find somewhere new. I chose Cresswell based purely on a few reviews and the fact I could book online. It was a great choice. I like everything about the place. Nat is lovely, there’s a really good vibe and (in my opinion) it’s a bargain!
Thanks for the lovely review Oliver!
Fantastic experience: One of the best barbers I’ve ever been to will 100% recommended and great atmosphere and always friendly
Thank you for your fantastic review!
Fantastic experience: I’ve been going to Cresswell for a while now, seen a few different barbers but the one I currently wear is Doyle, himself and Cresswell are a great Barbers. Friendly and professional :) Always satisfied with my haircut there as well
Fantastic experience: Found a new home with Bethan at Cresswell The space is inviting, the staff are friendly and talkative. I get quite particular about hair and she never fails to sort me out! Multiple times working out of my pinterests boards and bringing wacky ideas to life. Would recommend 100%
Thank you for the great review!
Fantastic experience: Best place for a trim by a long way! Nat and Bethan have both been cutting my hair for a few years now but there are no weak links in the team and wouldn’t hesitate using one of the other team as they are all ridiculously talented. Great atmosphere, great chat and great music (as long as Bethan is on the playlist).
Fantastic experience: I came into Cresswell today for a hair trim and a restyle, and I am so impressed with the cut and the service I received from Bethan, and the other stylists for that matter. I’m a masculine presenting woman, and needed a fix up on my hairstyle. Bethan, my stylist, was extremely helpful and communicative. They took my wants and needs into account and cut my hair brilliantly. The back of my hair was tapered to perfection, and I am very happy with the overall style I have in my hair now. I asked many questions, and every query was answered in strict detail, so that I could understand entirely, and I left knowing exactly what I needed to look my best self the next time I come back. Not only was Bethan very welcoming, but as my mum and I walked out of the barbers, every stylist said bye to us, which was really nice, as it felt like they all knew us. The decoration is extremely well thought out too, with a mixture of an authentic barber shop look, with vintage looking chairs, and a young skater sort of vibe. Both me and my mum were really impressed with the whole experience, and I can say with confidence that I will absolutely be returning to Cresswell for my next cut, and probably so will my dad and brother! Finally, a place that can cut my hair right!! Thank you so much!
Fantastic experience: I’ve been going to Bethan for my nape pattern for a couple of years now! She’s absolutely incredible at what she does and is such a warm and comforting person, i always feel extremely safe when i’m sat in her chair ❤️ The rest of the Cresswell team are absolutely lovely and i’m always greeted by everyone when i walk in!
Thank you for your lovely review Chloe! Glad we could help!
Fantastic experience: Best barbers in Southampton! Been going since I was in school (now at uni) and it's a flawless trim everytime, with loads of great barbers to choose from! Bethan works absolute magic, Doyle is great entertainment and there's a cool bar next door!
Fantastic experience: Excellent experience, I was looked after by both Leif and Emily (predominantly Leif) and they were both very kind and welcoming. They made my experience enjoyable and fun, something that can't be said for previous experiences at other barbershop and hairdressers. Very ecstatic with my haircut today, thankyou so much. I now have the coolest mullet of my dream thanks to you guys. Beyond happy. Many thanks again Bee :)
Fantastic experience: Took my son who doesn't like new places and they were really good with him. Nice cut but if you book on the app you have to pay before you go.
Fantastic experience: I was able to get a walk-in appointment at lunch time. Great service, lovely friendly staff. Tori did a brilliant haircut.
Fantastic experience: Emily, I cannot thank you enough! We first saw you guys at pride in Southampton and absolutely loved what you were doing. My daughter had been desperate to cut her VERY long hair off for a while but I wasn't very confident in trusting anyone to do it. We decided to pop down to the barbers on bank holiday Monday and was lucky enough to get an appointment with Emily. We had a full consultation beforehand, and we were made to feel very comfortable throughout the whole experience. I felt a bit sick as the long plaits were cut off, but seeing my daughters smile made it all worth while. Ithought it was great that the 2 other barbers in the shop were brought in at points to discuss best decisions with the cut. My daughter had walked in with slight smile, and came away absolutely beaming!!!! New college, new hair cut, new start! Fantastic cut by fantastic staff. I can't recommend you enough. Thank you so so much.
Fantastic experience: Got my hair cut today at a pride event was fantastic lovly friendly staff made me feel very welcome especially after a bad experience with another hairdresser at another salon. Definitely be coming again as I'm in love with my hair looks fantastic now! Thanks guys highly recommended
Fantastic experience: First visit, came here as a result of my barber Leif moving here. Great salon nice atmosphere and friendly crew, wholeheartedly recommend.
Fantastic experience: My son had his hair cut by Natalie today. So impressed! He is over the moon. Best haircut and overall experience was fantastic! Already booked in for his next haircut. Thank you Natalie.
Fantastic experience: Thank you so much to Nat at Cresswells for making my 6 year olds wish come true! He's been begging to have shooting stars cut in since Christmas and he's beyond happy with it! They were quick to respond to my online query to help me with how to book him in and Nat was so friendly and patient with him while she worked on his hair ☺️ very happy, will be back!
Fantastic experience: Great hair cut with free coffee. Take that extra bit of time compared to other barbers I've been to. Wikl visit again
Thanks for your review Tyler!
Fantastic experience: Doyle done an amazing job, patient and took his time with our sons first hair cut at Cresswell’s. Thanks for yours and the teams support with getting his hair cut, he loved it in the end and the dogs were a great help and support! See you again .
Thanks for your review Alan!
Fantastic experience: Had a skin fade a couple of weeks back done by Charlie, was so impressed by his ability to cut hair. He was patient, chatted to me to fully understand what I wanted and advised how he could make my haircut better than I could imagine. Can't wait for my next trim here
Fantastic experience: Great haircut. Friendly staff and being able to book and pay online was great. Would definitely recommend
Hi Alex, thanks for leaving such a great review!
Fantastic experience: This was my first time here and i was really pleased with my haircut. Emily was really friendly and professional and she gave me lots of tips on how to style my recently grown long hair. I would definitely recommend and I will certainly be returning.
Fantastic experience: Been going to Cresswell for a while now and wouldn't go anywhere else. My barber Beth always puts 100% into her work, and I'm always happy with the result. Would highly recommend.
Thanks for your review, and for being a regular customer!
Fantastic experience: I have my haircut and skin fade by Bethan. Its always fresh. I always leave really happy. They all have great attention to detail. All staff operate on a very professional standard. And provide 1st class service. I would recommend to anyone.
Hi Tara, thanks for your lovely review!
Fantastic experience: I’ve had my hair cut by Bethan 3 times now and for the first time in my life I actually enjoy going for a trim - I used to dread going to the barbers but Cresswell is such a relaxed, friendly space and Bethan is not only incredible at what she does but she is so welcoming and accommodating, as is everyone else! Can’t recommend highly enough.
Hi Jack, thanks for your review! This is such great feedback to read!
Fantastic experience: Brilliant haircuts, wonderful staff and atmosphere. A real gem of how a local business should be run and the shop and it’s staff are an asset to the community
Thanks so much for leaving us a great review!
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