The Moose Men's Grooming Lounge
Information about The Moose Men's Grooming Lounge
Opening hours
- sunday: 10:30-17:30
- monday: 10:30-18h
- tuesday: 9:30-18:30
- wednesday: 9h-18:30
- thursday: 9h-18:30
- friday: 9h-18h
- saturday: 8:30-17h
Welcome to The Moose Men's Grooming Lounge, Nashville’s premier barbershop where tradition meets a modern flair. Our lounge provides a distinctive atmosphere that celebrates the classic craft of barbering, making every visit a memorable experience.
At The Moose, we offer a comprehensive range of services including stylish haircuts, traditional straight razor shaves, beard trims, and relaxing scalp massages. Our handcrafted grooming products are made for the discerning man who values quality in every aspect.
Additionally, we feature 'Moose Underground', a rugged event space perfect for groomsmen parties, guys’ nights out, and more, equipped with poker tables, a cigar lounge, and everything needed for a great time. It’s a place to unwind and enjoy good times with friends while receiving top-notch service.
Founded by the Dixon family, The Moose is more than just another barbershop; it's a place where men can reconnect with their rugged spirit and relish a touch of nostalgia in a warm environment right in the heart of Nashville.
Our comment from BarberSpot about The Moose Men's Grooming Lounge:
The Moose Men's Grooming Lounge offers an exceptional grooming experience, combining professional services with a welcoming atmosphere. Many customers rave about the attentive staff and their ability to achieve the desired hairstyle. Highlights include:
- Skilled Barbers: Clients have praised barbers like Savannah and Nolan for their attention to detail and ability to nail styles perfectly.
- Great Atmosphere: The lounge is known for its comfortable vibe, free beverage options, and even entertainment like pool tables.
- Customer Service: Many reviews mention the friendly and inviting nature of the staff, making each visit enjoyable.
However, some customers have reported inconsistencies in service, particularly with appointments and styling outcomes. A few have expressed disappointment in communication regarding appointments or specific cuts. Despite these experiences, the overall sentiment remains positive, with many clients expressing a strong desire to return and recommend the lounge to others.
The Moose Men's Grooming Lounge: Reviews
Fantastic experience: I got my Beard trimmed it Looks Amazing. Would recommend this place to Anyone who has a Beard. And everyone was very Nice and Professional. I will be back.
Fantastic experience: Chase took his time with me and made sure the experience of cutting 20+inches off my hair was not even close to being as traumatic as it could have been.
Negative experience: I called up the moose and asked if they had any haircuts available today they told me yes and they said we have an appointment available for 2 I said sounds great I’ll see you at 2 !!! I then got a text from them saying that my appointment had been cancelled so I called them up and they said I needed to have a credit card on file which when I called them up they said nothing of the sorts !! Then when I said okay they said my appointment was terminated and my time slot was filled extremely unprofessional and I am outraged
Our system worked exactly as designed. Appointments require the link be completed. When that step is skipped, the slot opens back up.
Happy to book anyone who completes the process.
Fantastic experience: Amazing experience! Deanna just read my mind and cut my hair exactly the way I wanted it. Super nice place!! Congratulations to everyone in this project!!!
Fantastic experience: Flew in and got a great shave and a haircut before fun night out. Great service cool location
Fantastic experience: Savanah is the best! I love The Moose. Great atmosphere and stylists. A Nashville experience!
Fantastic experience: This place is amazing, wish I would have found it sooner. Great customer service, good merch, and awesome atmosphere. As long as I'm working in the nashville area, I will be back time and time again.
Fantastic experience: Did a great job with my hair cut
Fantastic experience: In from outta town, needed a cut, found the Moose, and couldn’t be more pleased. Jess did an amazing job with my cut and stache trim. I’d definitely go back and highly recommend.
Fantastic experience: This place was AWESOME the lady who cut my hair was super cool, they fed me some gossip and made me look good.
Negative experience: Cool place, but if you are looking to get a haircut here I would recommend you look at the photos on their website: that is what they specialize in. I came in looking to get mini-mullet type cut with a photo I provided and started by asking them to just take a little bit off (~1/2 inch), then we could go from there and the next time I looked up I basically just had a crew cut. Not that it is a bad haircut or anything, it looks a lot like the hairstyles they have up on their website which are fine. It is just not my style nor the haircut I asked for. Edit: Yes, I said I wanted a "mini mullet-style cut," showed a picture of Brad Pitt's mid-2000s styling, and walked out with a classic taper that looked like neither. Mind you, this review was originally 4 stars saying that I got a good haircut, just not the haircut I asked for. It didn't mention I sat in the lobby for 30 minutes waiting for my haircut, didn't mention I originally booked scalp therapy and never got it, not even sure if I was charged for it, and frankly, I don't even want to know because it will only upset me more, especially considering that ignorant response from this business. If you look at a photo, say "I can do that," and then can't do it, I would be happier if you canceled the appointment than mess it up. If I pay 80-90 dollars for a haircut, and the stylist looks at the photo and SAYS, "I can do that," I would assume that they can do it anywhere else; not here, though, apparently. Furthermore, how poorly they respond to a 4-star review should speak to their customer support. Go spend 40-50 dollars somewhere else; apparently, all the extra 30 goes towards the pool table in the front.
There is not one bit of truth in this review. Any intelligent person reading our reviews should be able to recognize this. We consider this review a joke and we hope you do too!
Fantastic experience: Love this place! Great vibe, great cuts, great people! Savannah is awesome! If you're looking for a great barbershop in Nashville, look no further.
Fantastic experience: They did an absolutely amazing job getting me all done for my wedding October 11. Very friendly. Highly recommend. I got the complete package.
Fantastic experience: First time here and first time getting the cut I asked for, Jess exceeded my expectations and I’m obsessed with the haircut! I will absolutely be back and found my new spot to go from now on!
Positive experience: Extremely nice atmosphere and people, but be sure to double check the pricing before coming here. I had a very nice experience otherwise.
Fantastic experience: You'll be hard pressed to find a better barber shop than this one. Savannah H. does amazing work!
Fantastic experience: Great job on my hair! Great atmosphere and awesome staff! Will return when in Nashville!
Fantastic experience: Great place , I booked an appointment from California before visiting Tennessee . I was welcomed to the place right away it was so cool, I was offered a choice or beer or a whiskey and a cigar. This is my official place to get groomed when I visit Middle Tennessee this place is so cool I would definitely recommend to anyone
Positive experience: 50+ for a simple cut. Wasn't impressed in the slightest I could've gone to great clips and got something for 20$ that I actually liked
Positive experience: This place is hit or miss. I at first loved my cut but then it was pointed out to me that it was choppy on side and the electric clippers that she did above my ears is completely uneven. On side goes up much farther. Ugh oh well. Been here 5 times and idk if I’ll be back. They’re so nice though.
Fantastic experience: Savannah gave me the best haircut I’ve had in my life. Great place and great atmosphere. I’ll never get my haircut anywhere else.
Fantastic experience: The place was awesome!! Great vibe, great music, friendly people. Amazing cuts, Jess gave me one of the best cuts I've ever had. I played a game of billiards and was even offered a beer! I love this spot! Whenever I come back to Nashville, I'll certainly visit.
Negative experience: I had a terrible experience at Moose Barbershop. I called at 11 AM to ask about walk-ins, and a guy confirmed he could give a haircut at 11:30, even inviting us inside when I mentioned we were outside. We waited 15 minutes outside still, but when we went in, a woman at the front desk dismissed us with a condescending attitude, completely disregarding what the guy had promised. She was indifferent, snooty, and made us feel unwelcome. Horrible customer service, waste your time if you want ♀️ She didn’t even go ask the guy if he had the time or anything. Just wasn’t helpful at all.
Fantastic experience: The best barber shop in Nashville. Cool atmosphere with friendly, professional staff.
Fantastic experience: I’ve been going here for 7 years and cannot recommend it enough. April and her staff are incredible from the moment you walk in until you leave. They remember everything about you, always care about how you are and how they can help. Truly an oasis. 10/10 recommend!
Fantastic experience: I am in Nashville for a conference and needed a haircut urgently. Clayte gave me the best haircut and beard trim I've had in years. Excellent work and definitely worth it - I'd go back again
Fantastic experience: Beard trim/ shave was excellent. Ambiance was great. Def would go again if in the city.
Fantastic experience: Really cool place. Highly recommend. Jess was great, gave me an excellent fade.
Fantastic experience: Corey was the absolute best! This place is great. The whole vibe is on point. Next time im in town ill be back.
Fantastic experience: Jess rocked it out! No joke, In from out of town and don’t take my haircuts lightly. Bourbon, pool, beer, cigars and Jess ! No brainer. Lookin sharp- wife loves it. Jess killed the haircut. I feel like “The Fonz”
Fantastic experience: Was in Nashville and needed a haircut. Someone recommended the Moose. I booked a haircut with Taylor and it did not disappoint. She done a great job and was very nice. Definitely recommend!
Negative experience: Edit: See below comment from the barber shop in attempt to discredit my review. Attached is a photo of my bill, if i was never there please credit back my money. Do not go to this barber shop! I had a horrible experience, as did my co-worker. We were on a business trip with canceled flights due to weather and figured we would go try an upscale new fun barber shop near Broadway. The barber had no clue what he was doing when cutting hair, I don’t know if he was new to hair or what, but both of our cuts (done by the same barber) are botched. Both of us paid 55$ plus tip and are having to get our cuts fixed at our typical local barbers.
Our records show this person has never been to our shop. I'm not sure what this dude is trying to prove with this fictious post. This in no way resembles anything in connection with our shop.
Fantastic experience: I have tried a few barbers since moving to Nashville, and this will be my barber now. Great service, and Savannah gave me a great new style.
Fantastic experience: Savannah hands down best cut I've ever had. Went in feeling like a bum an left feeling like a new man , the whole barber shop was just a laid back chill environment felt like we all been knowing each other before today. Will have all my future business.
Fantastic experience: Writing a post for my husband who had an amazing service today. He was nervous about cutting off his long hair, but Nolan was amazingly kind and knew exactly the style he was going for. Husband enjoyed the services, and the whole vibe of the place is incredible. He's a regular customer for life now! P.s. the piano plays great.
Fantastic experience: JR was awesome! Friendly, chill guy who fixed my husband’s haircut. We had a great time talking with him. The place was super cool as well and we were thankful that we could make a same-day appointment
Fantastic experience: I got an amazing cut and beard trim from Nolan, I came in visiting for the weekend from Los Angeles, he lined up my beard with a razor and gave me an incredible cut, top tier, and he is an awesome guy! If you are visiting from anywhere and looking for a barber this is the guy to go to , mind you I get a cut and beard trim weekly, he was amazing and thank you again to Nolan for the amazing work!
Fantastic experience: My fiancé and I were in Nashville for a wedding and since he didn’t have a chance to get a haircut before we left, we had to find a place quick when we landed. I did some research and chose The Moose Men because of their rave reviews and booked Nolan for a haircut and beard shape up. My fiancé came out with the cleanest haircut I’ve ever seen on him! Nolan paid so much attention to detail and you can tell he takes great pride in his craft. My fiancé looked so sharp for the wedding, if only we lived in Nashville and could get him in there regularly!!! 10/10 would recommend booking with Nolan if you’re in the Nashville area!
Fantastic experience: The Moose is hands down the top spot in Cashville. Great decor and atmosphere. Nolan is precise, professional and an A1 barber. Have been getting cuts from him for over 10 years..always on point!
Fantastic experience: This was the best setting for a man I have found! The service was excellent! I recommend them highly if you’re a guy and are looking for a good beard man this is the place
Fantastic experience: We scheduled an appointment with Jason for my 17-year old picky son. Jason asked my son a lot of questions, discussed what he was going to do and asked if it all sounded okay before starting. He spent ample amount of time making sure that it was exactly what my son wanted; was one of the best haircuts he’s ever had! Wish we lived closer!
Fantastic experience: Visiting in town and found Thr Moose via a search and Facebook recommendations were excellent. Their place is great! Pool table and guitars while you wait for your appointment. Mike Garcia was such a pro. Took his time and the attention to detail was great without any rush. He was very personable as well. All in all.one of the best haircut experiences I have had. Plan to stop each time I come back through town.
Fantastic experience: Moved to Nashville a few years ago and have tried six other barbers across two barbershops. Without a doubt this is the best experience I’ve had. The vibe is fantastic from the moment you walk in and my barber, Jason, nailed the cut. He took his time understanding what I was looking for, made a few recommendations, took his time and I could not be happier with the result!
Fantastic experience: I highly recommend Moose Men's Grooming Lounge for any haircut/barber related needs in Nashville! I have been here a number of times and always had a 10/10 experience. Jason Greer is usually my choice and I certainly would encourage all to request him if he is available. Give this business a try and I'm sure you will leave satisfied!
Fantastic experience: Nolan gave me a great haircut. I gave him very little instruction and he knew just what to do. I am new to Nashville and felt welcome here.
Fantastic experience: Savannah was freakin awesome! Highly skilled and knowledgeable. One of, if not the best cut I’ve had and she gave me great tips on how to maintain and style my hair. By far the best experience I’ve had in Nashville!!
Fantastic experience: Atmosphere was very comfortable, everyone was really cool and friendly. I’m very picky with my haircuts, but Nolan did an amazing job. Very talented and just a very cool person. Would recommend anytime
Fantastic experience: Mike Garcia!! Great Guy! Cannot say enough about his care, and demeanor. Wonderful conversation, and took care of me in a timely manner! Very much appreciated!
Fantastic experience: This barbershop is great. I recently relocated to Nashville and have had trouble finding a great barber. After 3 unhappy haircuts at different places - I decided to give the moose a try. Jason is excellent - his attention to detail and patience is unparrelled - I am extremely happy with my cut and will return every other week to specifically see him. Thanks again
Fantastic experience: This was my first time coming in and I loved it. JR is a great stylist / barber and I’ll definitely be coming back to see him.
Fantastic experience: Fabulous experience! I feel really happy with my hair, everyone was really nice and even though I made a significant change it didn't take nearly as long as I expected. Thanks so much!
Fantastic experience: Nolan was the best. He was so meticulous. I'm from outbof town but will definitely be back when back in Nashville. I highly recommend Nolan.
Fantastic experience: Savannah has been my barber for half a year now and she’s been fantastic. She’s quick, funny, and down to earth! Cleans me up with a nice face every time!
Fantastic experience: Nolan was awesome. I was shocked to get a same day appointment on a Sunday for a shave. Turns out they didn’t have Sunday appointments for a while, but now that they do, I’m sure the appointments will disappear quick. I would highly recommend The Moose!
Fantastic experience: Savanah did a great job. Had me looking amazing. I just want to give her an extra thank you.
Fantastic experience: Such a cool spot. Decorations, accommodations and customer service are all incredible. I drive 40 minutes to get to Nashville, and this is the 3rd quality barber shop I have tried. I’m sold with this one, and will book to come back to them every time. Oh yeah haircut… it was fast. Which made me fear it was poorly executed. It wasn’t, and my beard trim was either as good or better than the Turkish one I got in London. It’s perfect. I hope it never changes.
Fantastic experience: The atmosphere, the service, and the professionalism, coupled with obvious experience made this place one of my favorite barber shops ever. I travel for a living and have been all over. This place is amazing. Jason Greer is the guy to go to. I know the others are great too, my personal experience was with him. Excellent cut. Used The Moose for engagement photos and it was perfect.
Fantastic experience: I haven't had compliments on my hair since high school. I am now 37 and and within 3 days I have had more people, than I can count, tell me how awesome my hair looks. Savannah is the best hairstylist there is in the Nashville area!
Fantastic experience: I’ll never go anywhere else. It’s really that simple! Savannah is the best and I plan on letting her cut my hair till one of us dies!
Fantastic experience: Mike Garcia was extremely helpful and patient in helping me grow my beard. He took the time to explain best practices and introduced me to a variety of helpful tools and products. I highly recommend the Moose and Mike to anyone interested in working on their beard.
Fantastic experience: Great experience and an even better cut. Kris was awesome and I can’t thank him enough for his knowledge and craftsmanship with my beard. I may have to take a trip to Nashville every so often just for a trim!!!
Fantastic experience: Jason Greer is my barber and I HIGHLY recommend him! I have difficult hair to work with and he was able to cut it and texture it exactly how I wanted!
Fantastic experience: Where do I start….. Savannah is amazing for one, the atmosphere is phenomenal. Great haircut with an even better attitude! Plus she makes a killer old fashion!
Fantastic experience: Amazing service ! The staff was amazing . Not only were they welcoming , but they also offered you drinks, which the old fashion was made to perfection. Mike was not only great at conversation, but also did perfect on the haircut and making sure I was right to experience Nashville . Highly Highly recommend
Fantastic experience: I went to The Moose for the first time yesterday and was thoroughly impressed with the entire experience. Hanna was professional and fun along with doing a great job, Thank you!!!
Fantastic experience: Awesome place to get a cut and barbers are all fantastic. Came here to get a cut while in town for business, which is always a dicey move, but I ended up with one of the best haircuts. Would highly recommend!
Fantastic experience: an absolute magnificent experience at the moose! from the moment I walked in I was greeted with a warm welcome. I love the homey vibe I got from the building. Hannah Calvin gave me the proper barbershop experience! offered me a drink, was very sociable and the haircut was marvelous! She's very dedicated to perfecting her craft! I just moved to Nashville in September of last year and I told her she's my new guardian angel (that's what I call my barbers lol) I deeply recommend Hannah, she's phenomenal
Fantastic experience: In town for a wedding and stopped in for a trim beforehand. Absolutely worth it and couldn’t be happier with my haircut! Savannah has exceptional attention to detail, friendly, and provided a lot of local recommendations for an out of town visitor. Would absolutely come here again
Fantastic experience: Hannah was a pleasure and her experience with cutting hair is unmeasurable. I have never been more pleased with a haircut in my life.
Fantastic experience: I’ve had my beard trimmed at other places and no one had even come close to the job Jason did!! It was totally awesome!! The staff were all amazing from the time I got there to the time I left!!
Fantastic experience: I had the pleasure of being taken care of by Brandon. I’ve had other straight-razor shaves, but none have been as personal, relaxed, and informative. If you’re going to get a shave, go to The Moose
Negative experience: Been a few months since my last haircut and I decided to splurge on a quality haircut experience. Website promotes a tailored cut for $55 and beard trim for $30 with shampoo, scalp massage, hot towels, etc. I booked a combo and was really looking forward to relaxing after work. My barber was very skilled and nice enough but after the haircut, beard trim & neck shave (electric razor), that was it - no shampoo, hot towels, scalp massage, etc. I heard good things about this place but after paying $85 plus tip, I walked out pretty disappointed.
Fantastic experience: Took my son here for a long overdue haircut. I love places with online booking systems, and this one works great. The men in my family dig the masculine vibe, and I loved the free beverage selection, even though I couldn't drink at the moment.
Fantastic experience: I had not visited a barber in almost 4 years. So, my hair and bread were pretty long. I figured it was time for a change and paid a visit here. I was totally unsure what sort of cut I was looking for and was hoping for a little advice. Kris was more than helpful. I got a great cut in a style that had not occurred to me and a perfect taming and trim of my beard. The staff, vibe and atmosphere of The Moose could not have been better. I will be making them my go to from now on.
Fantastic experience: Had a great experience. April does fantastic work and I really enjoyed the atmosphere of the barbershop. Will absolutely be returning when I’m ready for another haircut/beard trim.
Fantastic experience: Should have never stopped going ♂️ absolutely love the place .. April is awesome
Fantastic experience: Fantastic atmosphere, awesome hospitality, great workers, and guitars and a piano asking to be played! This is a place you will go into and never want to leave. This is now my go to spot for any haircut I desire! 100% recommend!
Fantastic experience: I just moved to Nashville and was researching multiple barbers and salons within the area I work (Midtown). I came across The Moose and checked out their website and Instagram. I immediately scheduled an appointment and I met with Gemma. Gemma IS AMAZING and was great to talk with. She knew exactly what style & cut I wanted and I am pleased with the results. The other barbers were very friendly and I was greeted the moment I walked through the door. The waiting room is cool and next time I will take the whiskey offer!
Fantastic experience: My best friend and I went here, and Boy did we have an awesome time! The staff was professional, courteous, and a joy to work with. Their services offered were Excellent! We enjoyed our cocktail, the conversation and especially the lounge. I will always visit the moose whenever I visit Nashville!
Fantastic experience: Couldn't be happier with my cut. Savanah was amazing. Will absolutely be coming back to her. The whole place, the staff, everybody was great! 5/5 hands down.
Fantastic experience: Savannah was a trip, great service and great personality. She listened to my thought on direction for trim, gave input and did a great job in the execution of. Excellent experience.
Fantastic experience: A wonderful haircut and razor shave. The hot towel and scalp treatments are excellent. The stylist is very nice. All in all a great place to go to get pampered for men. Update: I have just had another great haircut and shave thanks to Gemma. The scalp massage was heavenly. I really enjoy coming here every time I make the trip.
Fantastic experience: Went for my first visit yesterday. It won’t be my last. Nice atmosphere, staff, shop dog. Zachary with just a short description of what I wanted, proceeded to meet and exceed my expectations.
Fantastic experience: I came across April and The Moose on IG back in 2020 and I was so impressed, I knew, that if I ever made it to Nashville that I would have to get a cut there. Well it finally came true yesterday! Jason Greer was amazing! All of the staff I encountered were amazing. He’s the first barber I’ve ever let touch my beard and I have no regrets! Thank you so much for the service. I felt very welcomed and comfortable while I was there. You guys rock!
Fantastic experience: Hannah was incredible. Personable, professional and full a vibrant energy that is sure to make anyone feel taken care of and looking their best. I will be back.
Fantastic experience: Jason was fantastic - wonderful conversation, gave me exactly what I asked for in a haircut, and enjoyed a glass of whisky while he cut my hair!!
Fantastic experience: Gemma Rai took great care of my hair! This was the first time I had the pleasure of having my hair cut here - I’ve never had another cut like it and my confidence is through the roof! Thanks Gemma and staff!
Fantastic experience: Such a classy place! Well worth the money! Jason was professional, kind and did a bang up job on our dude! Best haircut ever.
Fantastic experience: Great ambiance, skilled staff, unique atmosphere. Loved it.
Fantastic experience: I've been getting my haircut and beard trim at the Moose for 7 years. April and her crew are the best.if you need a haircut, beard trim or shave go to the Moose. You'll feel like a million bucks when you're done.
Fantastic experience: My first time visiting The Moose was yesterday and the place is awesome! Probably the best barbershop I’ve been to. Wasn’t rushed at all, good conversation, my wife likes the haircut(!), and its a cool place. I’ll be back!
Fantastic experience: Hanna did an incredible job. She spent her time helping me find a good cut, and executed it perfectly. Highly recommend.
Fantastic experience: Hanna gave me a fantastic haircut and led me through the process as I wanted to try a new style out. She was super nice, engaging and I trusted her from the get-go. I enjoyed my experience and will be returning in the future
Fantastic experience: My husband had the worst haircut when we arrived - had to be fixed! we happen to be traveling to Nashville and stumbled upon this amazing barbershop, great atmosphere, talented stylist and yes he could not be happier with Gemma Rai. Thank you!!
Fantastic experience: So there’s a ton of fun stuff to do in this town. One thing as a guy who travels a lot and doesn’t have a razor. I like to get hot shaves. They always include free of charge, a fun adventure. Whether it’s was 1998 in JH when a sonic boom rattle the Tetons just after Mike lifted the blade. Fast forwarding to why I’m here. Tami Lee needs her own experience. I can safely say that this was my best experience under the knife. Just go you’ll be glad ya did. I couldn’t pick a particular treatment off your menu but I just got the “TLT” with a whisky to wash it down with. Tami Lee Treatment was fantastic and fun. Stay positive my new Gemini.
Negative experience: Booked this place to get a haircut for my wedding day. Very expensive for a very mediocre service. Got home to see the beard line was uneven and had to go back to get it fixed. The barber seemed very annoyed. I respectfully expressed my poor experience to the owner via email and they were super rude as you can see from their responses to the negative reviews here. Had to go to another barber before my wedding to get everything corrected. Can't believe I paid $100 for that.
Keev, we have thoroughly looked through our client list, and you have never been to the shop. Our email was also checked thoroughly and have never received an email from you. Your review definitely sounds sketchy. And my apologies if you think this is a rude response we will always call out fake reviews.
Fantastic experience: First time here. Gemma greeted me with a big smile and offered me a drink. Had a cold beer and was in the barber chair. Had a straight razor face and head shave. I was so relaxed I almost fell asleep. Thank you Gemma for a great visit. Will be back again when I'm in town!
Negative experience: Very cool location. I was amazed with how nice the interior was. There was a sweet puppy that made it that much more enjoyable. The atmosphere made it feel very relaxing. This was my first time here and I read great reviews about this place. I drove all the way from Murfreesboro for this experience and I was excited to try it out. I had a phone call right as I walked in and had to finish my conversation. There was someone in front of my checking out and someone came in after me to check in. Based off the interactions I could overhear while on the phone, everyone seemed really friendly. Once I was finished I walked up to check in. With it being my first time, I wasn’t really sure where to go. I wasn’t greeted when I walked up but I was offered if I wanted something to drink which I declined but thanked. I was told to go take a seat in the waiting room which I did. My appointment was at 11 and at about 11:07, instead of asking if I was ready or saying hi or my name, I was pretty much told to go upstairs. It seemed a little odd and I felt like I had done something wrong as the interactions were so short with the stylist and I. I went and sat in the chair and showed her what I wanted as I had an old picture of a haircut I had a while ago and wanted to try it again. When I showed the picture and tried to explain, she didn’t really say anything back and it felt a little awkward. When there was no response, I kept explaining it because I didn’t know what else to do. Lol. She asked if I wanted my hair washed and I hadn’t washed it yet so I agreed to it. When we were finished, she just walked away and didn’t say anything. Again, I felt like I had done something wrong or that it was an inconvenience for me being there. When the cutting began, she asked me if I had any plans for the day and I said not really and said that we just had twins a couple weeks ago and that I was trying to get some things done and that I was off for the next couple of weeks. She didn’t really say anything after that and it just kinda became awkward again. When all was finished, I checked out and WAS NOT offered a follow up appointment. My total was $55 and I tipped $20 and didn’t get much of a thank you afterwards. Very disappointing experience and not like it matters to them but will likely never do services with them again or recommend them to anyone else. It could have been an off day for her but her customer service skills were not present. EDIT: Just noticed how off the cut was from the left and right side. I just don’t understand how you miss something this large. It’s so hard to find a quality stylist in Nashville. Very disappointed that I now have to go pay someone else to fix this “upscale” barber shops mistake.
Fantastic experience: Second trip to The Moose was just as excellent as the first. 2 years ago Zack treated me right, and this time Brandon did the same - each in his own unique way. Their combo of talent and friendliness is what makes it a regular stop for me anytime I’m in Nashville.
Fantastic experience: Gemma is the best, really knows what she's doing.Made me feel like I was at home,and very knowledgeable about my beard.This is one beautiful lady that's definitely getting a Christmas present next year!!
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