Scissors & Scotch

Thank you, Lori! We love being a part of those “first visit” moments. We’re so glad your son had a great haircut and the experience made it worth the trip. We hope to welcome you both back in for his next cut!

Steve, this is great. Not everyone comes in expecting to leave a fan of ear waxing, but it happens more than you’d think! Lilly will be glad to hear they nailed your haircut, and we’ll keep that spicy Bloody Mary ready for next time!

Clifford, thank you! Lilly has been such a great addition to the team, and we’re glad your haircut turned out exactly how you wanted. That easygoing, relaxed atmosphere is a big part of the experience here.

Michael, thank you for sharing this. Making first-time guests feel like they’ve been coming here for years is something we take pride in. We’re looking forward to seeing you both again!

Joshua, this is exactly what we hope people discover on their first visit. A sharp haircut and tight beard trim are important, but so is how you’re treated while you’re here. We’re grateful you trusted us and even more grateful you decided to join the Scissors and Scotch family.

Thank you, Kyle! We’re glad you had a great experience at Scissors & Scotch Lenexa. See you soon for another fresh haircut and drink!

Philip, thank you. Becoming someone’s regular barbershop is something we don’t take lightly. Looking forward to seeing you soon!

Luna, your words mean a lot. We aim to offer more than just a haircut in Lenexa. It’s about the full experience, and we’re glad it delivered for you!

Darren, it’s great to hear you enjoyed your time with us. Jo is a valued part of our grooming team, and we’re glad your haircut hit the mark. We hope to see you back in the chair soon!

Mike, this is incredibly meaningful feedback. To hear that this was one of the best customer service experiences you’ve had says everything. We’re grateful we could step up when you needed a haircut in a pinch and even more grateful you’re coming back. Adriana will be so happy to hear this. She’s a huge part of what makes the experience feel effortless, and we’re lucky to have her on the Lenexa S&S team.

Kurt, we’re glad you enjoyed your time with us. Ace will be happy to hear you were pleased with the haircut and beard work. Come see us again and we’ll aim for that fifth star!

We appreciate this, Daniel. A sharp haircut, a relaxing atmosphere, and a consistent grooming routine is the full experience we strive to deliver at Scissors & Scotch. Looking forward to many more visits with you!

Thank you so much, Maksym. Our team works hard to deliver a top-tier haircut and a personalized grooming experience, and it’s great to know it stood out to you!

Thank you for taking the time to share your feedback. I’m very sorry for the experience you had, especially the long wait. Missing your check-in and leaving you sitting that long is absolutely on us, and I sincerely apologize for the frustration and wasted time that caused.

I’m also sorry to hear that your haircut did not reflect what you were asking for. Listening carefully to our guests and making sure they leave with a cut they feel great about is extremely important to us, and it’s disappointing to hear that we missed the mark during your visit.

I truly appreciate you bringing this to our attention so we can address it with our team. If you’re open to it, I would really value the opportunity to connect with you and make this right.

Thank you again for the feedback.

Warmly,

Caitlin Bruce - General Manager
Scissors & Scotch Lenexa

We really appreciate this, Nick. Top notch haircuts are important, but so is having a place you actually enjoy spending time in. We’re glad you’ve found that here with us. Looking forward to seeing you again!

Thank you, Randall. Kelsey has been an excellent addition to the team, and your feedback about your haircut and barbershop experience means a lot to us. Looking forward to seeing you again soon!

Thanks, Craig! We’re glad you enjoyed your haircut and that the team made you feel welcome. Can’t wait to see you back in the chair!

Brett, thank you so much for sharing this. We’re truly sorry your family is going through something so difficult. It means a lot that you trusted us during such a heavy moment, and we’re grateful to be able to show up for you and your son. Taking care of our people is what matters most to us, and we’re honored you’re part of the Scissors & Scotch family. Sending your family nothing but support and good thoughts.

Christopher, we appreciate the kind words! Lilly’s skill and personality make a big difference, and we’re happy you enjoyed the concept and the full experience. Nothing beats a great haircut with a drink to match, and we can’t wait to do it again with you!

Thanks so much, Jason! We’re glad your first visit was a great experience for both you and your son. Ace and Starla truly know how to make every haircut feel comfortable and dialed in. We’re excited to have you on the membership and look forward to seeing you both back.

Thanks so much, Robert! Our barbers and front staff love creating a welcoming, high-quality grooming experience here in Lenexa, and your feedback means a lot.

Thanks, Chad! We’re thrilled you enjoyed your haircut with us. Nothing like a little time to relax and enjoy the Scissors and Scotch experience!

Thanks so much, Rebecca! We’re so happy your husband enjoys his visits and has found a spot to relax and unwind. If you ever want a simple cut or trim yourself, we’d be thrilled to give you the same S&S experience. We also love when the wives come enjoy a cocktail and hang out during the visit!

Steve, thank you for visiting Scissors & Scotch in Lenexa! Whether it’s a precision haircut, a beard trim, or just time to relax in the lounge, we’re glad we could make your visit enjoyable. We hope to see you again soon!

Appreciate the five stars, Phil! A good cut and a good drink can turn a regular day into a pretty solid one. Hope to see you back soon!

Bharat, thank you so much. Zack will love to hear this. Giving him full control is always a bold (and smart) move, and we’re pumped you walked out loving it. And we totally agree.. pairing great cuts with a membership every 4 weeks is the sweet spot. Appreciate you being with us!

Jordan, thank you for the five stars! Ace’s attention to detail and passion for barbering really show, and we’re glad your experience reflected that. See you next time!

Thank you so much, Mandi! Kallie will be excited to hear the feedback. We love making every haircut and grooming visit a top-notch experience. Hope to see him again soon for another great cut!

Thanks so much, Shayna! Ace will be thrilled to hear your kind words. We’re glad the team could make your haircut and S&S experience so enjoyable. Hope to see you again for another round!

Thank you, Brett! Ariana does incredible work, and she’ll love hearing that her attention to detail on your haircut, beard trim, and straight razor shave stood out. We’re glad you enjoyed the atmosphere and drinks too.

Now that’s what we like to hear! We’re proud of the team here, and it’s awesome to hear that the people are what make the experience at S&S worth returning for. See you again soon!

Patrick, thank you for the five stars! We’re so glad your first visit felt welcoming from the moment you walked in. Our Lenexa team prides itself on great service, thoughtful consultations, and making sure you leave with exactly the cut you had in mind. We appreciate you choosing us and hope to see you again soon.

Robert, thank you so much for this incredible review. We absolutely love hearing how much you’ve enjoyed your first two visits as a member here in Lenexa. From the warm welcome to the service, the bar, and the atmosphere, you captured exactly what we aim to deliver. We’re so glad our team made you feel comfortable and taken care of, and we can’t wait to keep giving you that experience every time you come in!

Jon, thanks for the honest feedback and for giving our Lenexa team the chance to make things right. We’re all about delivering a great haircut and great experience every time. Appreciate the five-star review!

Thanks so much for the thoughtful review, Diogo! We appreciate the kind words about our quality and experience. We’re grateful you gave us a try! If you ever decide to treat yourself again, we’ll be here to take great care of you.

Scott, thanks so much for the fantastic review! It means a lot to hear that not only the haircuts, but also the people, keep you coming back. We’re proud of the team we’ve built here in Lenexa, and we’re glad their consistency and friendliness have made a difference over the years. Appreciate you sticking by us and being a part of our S&S family. Can’t wait for your next visit!

Matt, we appreciate you! That’s exactly the kind of experience we aim for here at Scissors & Scotch. Great cuts, good times, and a team that makes it easy to relax. Glad the hot towel and beard work hit the spot. Come hang with us again soon!

Samuel, this kind of review genuinely makes our whole team smile. We love hearing that you and your fiancé feel taken care of every time, and Ace will be so happy to know his creative work landed perfectly. We’re looking forward to seeing you again and are so excited for you to be a part of the membership family!

Mark, thank you so much for taking the time to leave a review. We’re happy to hear the service and overall experience impressed you. We hope your next visit is just as great!

Thanks for the love, Robert! Kallie’s amazing, and we’re glad the drinks sealed the deal. If you catch yourself wanting more of that combo, our membership is basically the VIP shortcut!

Thanks so much, Travis! Sounds like Kallie gave you the full VIP treatment. Can’t wait to have you back at Scissors & Scotch Lenexa, and when you do, check out our membership! It’s the best way to keep that fresh-cut look for an even better price and a few extra perks. We are looking forward to seeing you soon for your next cut.

Thank you so much for the awesome review! Savannah will love hearing this. Taking a big step with your hair can be a gamble, but she clearly made it worth it and we really appreciate you putting your trust in our barbershop. Glad you felt the laid-back vibe, too. If you’re planning to keep that fresh cut around, our membership makes it easy (and saves you a few bucks along the way). We look forward to seeing you again soon!

Hello,

I'm very sorry you did not enjoy your experience. I would love to be able to hear more and get your feedback! I am unable to find your account with us or review any appointments with the name listed here. Please call us at 913-242-7051 and ask for Caitlin, or email me at [email protected] with your name/contact information.

I look forward to hearing from you, to gain knowledge of your experience and be allowed the chance to make things right. Thank you in advance for providing us with this information.

Warmly,

Caitlin Bruce
General Manager - Scissors & Scotch Lenexa

We love hearing that, Karan! Denise always brings her A-game. From her attention to detail to making sure every guest enjoys that Scissors & Scotch atmosphere. Stop back in soon for another fresh cut and chill at the lounge!

We really appreciate that, Chris! Ariana’s a rockstar with a pair of shears and it sounds like she made your first visit one to remember. If you’re planning on coming back (and we hope you are), our memberships make it even easier to keep that cut sharp year-round with lots of extra perks.

Hi Aron,

I’m so sorry to hear about your recent experience, especially right before an important meeting. That’s not the level of service we aim to provide, and I completely understand your frustration.

It’s incredibly important to me that every client feels heard and walks out feeling confident and cared for. I’ll be addressing this with my team to make sure we learn from it and do better moving forward.

If you're open to it, I’d appreciate the chance to speak with you personally and see how we might make this right. Either way, thank you for your feedback, it truly matters.

Warmly,
Caitlin Bruce
General Manager

Appreciate the review, Cory! We’re so glad Kelsey took great care of you and that you got to enjoy the full Scissors & Scotch experience. Swing by any time you’re back in town and we’ll make sure to have your seat and a drink ready.

Thanks so much, Pascal! Johnathan takes pride in the details, and we’re thrilled to hear your beard got the care it deserves. We’ll always have a chair—and a great experience—waiting for you. Appreciate the kind words!

Thanks for the review, Jesse. We’re thrilled you enjoyed the stylists and the overall vibe! Our membership was designed exactly for that reason - to make it easier and more affordable for guests who like to come in often. It offers great value if you’re planning regular visits!

Nick, thank you for sharing this and leaving us such a great review. We’re proud to be a spot where you and your son can spend time together and enjoy the whole experience, not just the haircut. We look forward to being part of many more boys days!

Brandi, we love hearing this! A teenager’s stamp of approval is no small thing, and we’re thrilled he feels so comfortable with her. Jo takes real pride in delivering great haircuts and making guests feel great in the chair. Your son’s loyalty says it all and we’re lucky to have her at our barbershop! Looking forward to see you next time.

Thanks for the 5 stars, Mateo! We’re glad the Jo and the team made you feel right at home, and we can’t wait to have you back for more good vibes, cuts, and cocktails!

Thank you, Paul! It's always a blast having you in. Between Denise’s magic on with the scissors and a cold drink in the lounge with good friends, you’ve officially mastered the perfect S&S visit. Looking forward to the next one!

Appreciate it, Daniel! Denise and the lounge always have a good time when you're in, especially when we get to hang out with the Novin and Ward duo. Haircuts hit different when they’re paired with good beers and good company. See you in a couple weeks for another round!

Thanks for the outstanding review, Kyle! We’re glad you found the perfect mix of precision haircuts, premium grooming extras like hot towels and scalp massage, and the relaxing atmosphere of our cocktail lounge. At Scissors & Scotch Lenexa, we want every visit to feel like an experience, not just another haircut. Excited to have you back!

Hi Dillon,

Thank you for sharing your experience. I’m so sorry that your visit fell short of expectations. From the wait before your appointment to how you felt during your service, it’s clear we missed opportunities to take better care of you. That is not the experience we want any guest to have.

We take pride in creating a place where our clients feel valued, comfortable, and confident in their service. I regret that we didn’t deliver that for you and would love the chance to speak directly so we can make things right. Please feel free to reach me at 913-242-7051.

Your feedback is truly appreciated and will help us continue to improve.

Sincerely,

Caitlin Bruce
General Manager

Thanks for the 5 stars, Nick! We’re so glad Zack delivered the best haircut and service you’ve had. That’s what Scissors & Scotch Lenexa is all about - quality barbering services, a great vibe, and an experience worth coming back for.

Thank you, Chad! We’re thrilled Kelsey delivered a top-notch experience, complete with a fresh cut, smooth shave, and some good conversation. That’s exactly how we like to end the day around here. We'll be ready for another round when you are and we can't to see you again!

Appreciate the review, Bruce! We’re glad the schedule lined up and you had a great haircut experience with us. Our team is always here to deliver excellent services whenever you need it. Hope to see you again!

We appreciate the 5 stars, Joshua! Jonathan’s dedication behind the scissors makes every haircut an unbeatable experience, and we’re thrilled you got to sit in his chair. Thank you for trusting us with your haircut, we're looking forward to having you back in!

Brandon, hearing that you love both our atmosphere and the care our team puts into each visit truly means a lot to us. We want every guest to leave looking sharp and feeling even better. Thanks for choosing Scissors and Scotch and for taking the time to share your experience!

Thanks for the great review, Edward! We’re glad you enjoyed the cut and service, and we truly appreciate the recommendation. We’ll be ready to deliver another top-notch experience next time you’re in!

Larry, thank you for taking the time to leave such a great review. Denise really does go above and beyond with every haircut, and she’ll be thrilled to know she’s made such a strong impression. We all love having you in and can't wait to see you in for your next appointment!

Appreciate the love, Jack! Jo’s got the magic touch, and the whole crew is always glad to welcome someone with great taste in barbershops. Come hang with us again soon. We’ll have the clippers ready and the vibes on point!

Thanks for the awesome review, George! 15 years away from the barber chair and you chose us? We're flattered!! We're so glad you gave Scissors & Scotch a shot. Whether it’s a head shave, beard trim, or just time to unwind, Zack’s always ready to deliver top-notch service. See you again soon!

Garrett, we appreciate this more than you know. Your support, energy, and great attitude mean the world to us! Thanks for seeing what we strive for - great haircuts, awesome service, and a space that feels good to be in. We look forward to seeing you again soon!

Thank you so much, Drake! We’re so glad you enjoyed the haircut and the full experience. From the hospitality to the house margarita, we aim for nothing less than a 10/10 every time. Can’t wait to have you back!

Thank you so much, Derek! We’re thrilled you had an outstanding grooming experience here at our barbershop. Kelsey is amazing at personalizing every haircut, and we’re glad the atmosphere and service stood out. Can’t wait to have you back for your next cut and cocktail.

Thank you for the fantastic review, Jason! Jo is such a great addition to our team, and it’s awesome to see the loyalty and trust you’ve built together. We’re thrilled to have you as a part of our Scissors and Scotch family. We’re happy to offer a space where you can enjoy a great haircut, great member perks, great drinks, and a great vibe!

We appreciate the kind words, Alex! Denise’s eye for detail really sets her apart, and we're glad you noticed. Welcome to the S&S fam! Now you’ve got VIP access to the best haircuts, the best member perks, and even better whiskey. Can’t wait to see you for your next visit!

Thanks for the great review, John! It was such a pleasure having you in. Zack is an awesome addition to the Scissors and Scotch team. We’ll be ready for that hot towel shave when you are!

Thank you for the 5 stars, Chris! Lexi is awesome and we’re so glad she helped deliver another great Scissors & Scotch experience. Can’t wait to have you back in the chair soon!

Brittnay, this review absolutely made our day! Thank you so much for taking the time to share such kind words. We’re so glad you and your husband had a great experience, it’s exactly the kind of vibe we strive for. Ace, Hannah, and Amy are true pros at what they do, and we’re lucky to have them helping us create an environment where everyone feels welcome, cared for, and leaving with a fresh cut. We couldn’t agree more.. the membership really is the way to go if you want to get the most out of your barbering experience! We can’t wait to have you both back soon!

Hi, Miles!

Totally hear you on the parking. It can definitely get tricky, especially in the evenings when the restaurants around us are packed. We wish we had more control over the shared lot, and we know it’s not always ideal during the peak hours. I truly apologize if this has been a source of frustration for you.

We really appreciate you coming in and taking the time to leave feedback. Hope to see you again soon!

Warmly,

Caitlin Bruce - General Manager

Scott, we are so lucky to have such a great regular like you. Thanks for always bringing the laughs, the energy, and the ‘just one more drink’ spirit. The barbershop truly isn’t the same without you. Can’t wait to have you in for your next haircut and a good time in the lounge!

Thanks so much, Tyler! We're glad you had a great experience—Kallie always delivers. Enjoying a drink after the cut is what we’re all about. If you loved that vibe, you might want to check out our membership—more great cuts, discounts on drinks, and perks that make every visit even better!

Thank you so much for the great review! It’s awesome to hear you loved the haircut and vibe. Between our barbering services, skilled stylists, and cocktails in the lounge, we’ve got you covered. Can't wait to see you again soon!

Thanks a ton, Rebecca! We love hearing that both visits were spot on—and that the haircut was exactly what they wanted. Giovanna’s got the magic touch when it comes to cuts, shampoos, waxing—you name it. If you’re ever curious, our membership comes with lots of great perks. Can’t wait to have you guys back again soon!

Thanks for the awesome review, Mack! We’re so glad you’ve found your spot with us—and shoutout to Kallie for keeping those haircuts consistent and clean. Our team works hard to make sure the barbering services, cocktails, and atmosphere always hit the mark. Can’t wait to have you back in the chair!

Thank you for the great review, Braden! We’re so glad you finally got the cut you were looking for—that’s exactly what we aim for every time. Whether it’s short fades or longer styles, we’ve got you covered. Can’t wait to have you back for the next one!

Thanks for the awesome review, Collin! We’re so glad your first visit to Scissors & Scotch Lenexa hit all the right notes—from Kallie’s top-tier haircut to the warm vibes and standout cocktails. Huge shoutout to you for diving into the membership—it’s definitely the best way to get the most out of your cuts, drinks, and the whole barbershop experience. Can’t wait to have you back!

Hi Guramritpal,

We’re really sorry to hear you didn’t have a great experience with us. That’s never what we want for our clients, especially on a first visit. It looks like your appointment was booked as a returning client service, which is a bit shorter than our First Visit option and unfortunately didn’t leave enough time for the upgrade you were hoping for. We did our best to adjust the price and did apply further discounts to reflect that, and we’re genuinely sorry it still fell short of your expectations.

We always aim to provide a great experience, both in service and atmosphere. We’re grateful for the feedback, even when it’s tough to hear. If you'd be open to chatting more about your visit, we’d love the opportunity to connect directly and make things right. Please give us a call at 913-242-7051 if you are open to that, and ask for Caitlin.

Thank you again for giving us a try.

Warmly,

Caitlin Bruce - General Manager

Hi Joseph,

Thank you so much for the kind words about your haircut and barber—we’re thrilled to hear you had a great experience with the service itself. We understand and appreciate your feedback about the bar, the membership model, and our gratuity structure.

At Scissors & Scotch, we strive to provide a premium experience that combines grooming and hospitality, which does include some unique aspects like our cocktail lounge and optional membership perks. That said, we never want anyone to feel pressured or uncomfortable at any point in their visit. Your comments help us continue refining how we communicate and deliver our services, and I’ll be sharing this with our team.

We appreciate you giving us a try and hope to have the opportunity to continue earning your trust and business.

Warmly,
Caitlin Bruce
General Manager, Scissors & Scotch Lenexa

Thank so much for the honest review, Nick! We’re glad you loved the atmosphere, our team, and your haircut. We appreciate you pointing out that small miss. We added an upgrade on us to the Fifteen Year or a wax for your next visit. We’re always aiming to deliver top-notch barbering services from start to finish. Looking forward to seeing you again soon—maybe with a cocktail before or after your next visit!

Thank you so much, Anthony! We enjoyed having you in. We're thrilled you enjoyed your margarita, haircut and beard trim, and our pun-derful crew. It means a lot coming from a Boston visitor! If you're ever back in town, we’ll have the drinks, the cuts, and the jokes ready for you.

Bradley, we appreciate your kind words and support! Providing top-notch haircuts in a relaxed, upscale barbershop environment is what we’re all about. And of course, every great cut deserves a great cocktail. Looking forward to welcoming you again soon.

I’m so sorry to hear about your experience. That’s not the level of service we strive to provide, and I truly apologize that we let you down. I’d really appreciate the opportunity to speak with you directly and make things right.

Unfortunately, I’m not able to find your husband in our system based on the name listed here, so if you’re willing, please give the shop a call and ask for me personally. I want to understand more of what happened and do what I can to help. Our number is 913-242-7051.

Thank you for bringing this to our attention,
Caitlin Bruce
General Manager, Scissors & Scotch – Lenexa

Big thanks for the shoutout! Zach was thrilled to hear your feedback. We take pride in every haircut we give, and we’re glad you enjoyed the full barbershop experience—especially the cocktail! Come back soon, Kyle.

Welcome to the family, Mitch! You aren't missing out now. We’re thrilled you enjoyed your haircut and the friendly service from our team. It’s great to hear you’re loving the membership benefits too—there’s nothing like relaxing with a cocktail after a fresh cut. We look forward to keeping you looking sharp and feeling welcome every time you visit!

Thanks for the great review, Cameron. Amy and the team are thrilled you loved your haircut and our culture. We look forward to seeing you again—don’t forget to enjoy a cocktail before or after your visit!

Thanks so much for coming back! We’re really happy Denise gave you a the haircut you were looking for. Our front desk team will be glad to hear the shoutout too. We aim to make every visit feel welcoming with great barbering services. Can’t wait to see you again, Matt!

Jason, we are so happy you enjoyed your experience with us! We agree, Kallie is such an great addition to the Scissors & Scotch team. We can't wait to see you again soon!

We really appreciate your recommendation! Zach enjoyed cutting your son’s hair, and we’re happy to hear the staff at Lenexa made you feel right at home. Providing a welcoming atmosphere and quality haircuts is what we’re all about. Can’t wait to see you both again!

Thanks so much, Josseline! Gio will be thrilled to hear that—she loves making everyone look and feel awesome. We can’t wait to welcome your husband back for another great haircut (and maybe a cocktail to celebrate)!

David, thank you so much for the great feedback! We’re thrilled Kallie nailed your haircut and that Hannah made you feel welcome right from the start. Fast service and great vibes are what we’re all about—can’t wait to have you back!