Hair Saloon

Fantastic experience: Cynthia my stylist is absolutely fantastic. Prompt. Friendly. Always good conversation. Haircut is always on point . Always looks nice & professional. Great attitude. Real cool.

Fantastic experience: friendly staff and quick service

Fantastic experience: My grandson and I agree Miss Emma is just the best. Always great haircuts from a great girl, thanks again Miss Emma.

Fantastic experience: Staff was friendly, inviting and haircut was perfect. We will definitely be back!

Fantastic experience: Cynthia gave me a great haircut, just what I asked for.

Fantastic experience: Emma was amazing.

Fantastic experience: Marjorie is amazing at cutting my hair. I was referred to her by a friend. I live in Louisiana but when I come back once a month to Webster Grove, I make a point to go to Hair Saloon!!

Negative experience: No available parking found within 1/4 mile of the store led to walking in 7 minutes late (Searching in circles for spots then walking added about 15 minutes to expected time) so they told me my appointment was now gone at check in and there’s nothing they can do. Gotta have better parking options or more lenient scheduling, especially when I typically wait in the waiting room 5-10 minutes after the expected appointment time anyways.

Fantastic experience: Great service

Fantastic experience: Marjorie is fast, friendly, and professional A+

Fantastic experience: Hair Saloon does excellent service

Fantastic experience: Emma S was great — really listened to me and cut my hair with skill. She was a good listener and her banter was personal and friendly, without being excessively cheerful, which I really appreciate!

Fantastic experience: I have always buzzed my own head, and after a few mediocre experiences at Sports Clips and another Old Webster barbershop, I came to Hair Saloon, Cynthia helped me find a hair style that would look good for me and gave me the best haircut of my life! I will definitely be back to see her.

Fantastic experience: Man, I love the vibes at hair saloon. They’re always friendly, the stylist know their stuff, and I feel like I’m getting a great deal.

Fantastic experience: Bri always does a great job with my son’s hair. He won’t go anywhere else. Thanks!

Fantastic experience: kim J has been cutting my hair for well over a year and gets it damn near perfect every time she cuts it, staff has always been very friendly towards me. highly recommend

Negative experience: This was my first visit to the salon, and upon my arrival on Wednesday morning, I noticed that the lobby was empty. Unfortunately, the front desk staff and the team from the day before did not exhibit a welcoming demeanor, lacking smiles and warmth. I arrived 15 minutes late, and I had to acknowledge that fact. The front desk attendant suggested rescheduling my appointment for another day of the week due to my tardiness. While I understand the importance of keeping a schedule, I believe that good customer service should always strive to accommodate clients, even in unexpected situations. For instance, if the room was available and I was the only client present, offering to fit me in despite my late arrival would have demonstrated a commitment to customer care. In many service industries, such as medical offices, accommodating late arrivals is a common practice. A simple, friendly smile and a more empathetic approach from the staff could have significantly improved their customer culture experience. I hope that my feedback helps enhance the overall atmosphere of the salon for future clients. Thank you for your attention to this matter.

Fantastic experience: It is where I go to get my hair cut. Always pleasant

Fantastic experience: Today’s experience checked all of the boxes. Good service and haircut.

Fantastic experience: Had a fantastic haircut today.

Positive experience: The waiting area and complementary beverage is nice. My first haircut here, not so much.

Fantastic experience: I got an executive cut and a straight razor shave from Cynthia. She is always consistent and cuts hair very well. As barber she is one of the few people who can still do straight razor neck shaves. Definitely worth stopping by.

Fantastic experience: Super nice and really skilled hair stylists/ barber for men

Fantastic experience: Great customer service as always.

Negative experience: ($30 haircut) Sports Clips has better sanitation & cheaper. Being welcomed with a monotone “Thank you for choosing us” after being asked if I had been to any of the locations before. Walking into a stall full of the prior persons hair still on the chair and floor. Hearing sniffles from the person cutting my hair. Telling them what I normally get from other places and they go a few lengths longer. Comments of “you needed this haircut” followed by no context. Asking if I’d want product in my hair; prior to the non existent wash. Started sweeping hair while I sat there. (When did this happen prior to me sitting) Went straight home to wash my hair due to not trusting the cleanliness of the experience and having snippets of hair on my head. Only to find longer hairs still intact, hairs in my hands when I feel the finished quality. Overall I’ve been telling people to avoid this place due to the lack of professionalism of cleanliness and disregard. Thanks for the commentary soda.

Fantastic experience: My last haircut at the Hair Saloon in Webster Groves was done by Marjorie about 6 weeks ago in May. She did an excellent job! My hair is challenging: cowlicks and spiky, but she knows how to tame it. And she can do scalp massage that will make your day.

Fantastic experience: One of the best haircuts yet

Fantastic experience: Consistent quality of the haircut. Stylist is attentive to any questions I have about the cut!

Fantastic experience: First haircut in 3 years; first time without a beard in 5 years. They did a great job, saved the pony for donation to "Locks of Love".

Fantastic experience: Always a good experience

Fantastic experience: Great stylist. Treated me as an individual person and not just another haircut on the schedule. Attention to detail!

Fantastic experience: I really like that Hair Saloon has a dedicated App to set up appointments. It really makes things so much easier. I have been twice now and both times Bri has been professional and a really excellent barber! Just a great little shop all around.

Fantastic experience: Marjorie B was fantastic. Best haircut in years. Will be back. Cuts aren't expensive. Tip your stylists!

Fantastic experience: Bri and Cynthia are amazing, friendly, and good all-around people. Bri has consistently done a great job with attention to detail for years. When she had to take a break for an extended time, she recommended Cynthia who seamlessly carried on that tradition.

Fantastic experience: Great environment with friendly staff! Cynthia does a great job cutting my hair while keeping in mind with double crown other patterns along my haircut. Would recommend!

Fantastic experience: This place is always clean and professional. My boys always see Mea. She is on time and gives great cuts.

Fantastic experience: Cynthia was fantastic from beginning to end. Her professionalism and attention to detail is top notch and I would recommend her 10/10 times!!

Fantastic experience: Staff was very friendly! Got a great cut.

Fantastic experience: 1st time customer. Pleasantly surprised when stylist texted to bring in some pics for my long hair cut and what I wanted to do. Very easy to work with during the cut and happy with results! Already booked my follow up maintenance in 5 weeks (would be 6 but I’ll be oot)!

Fantastic experience: I love the Webster location. The staff is always friendly and expedient. Cynthia (my stylist) has always focused on attention to detail and is very in-tune with her clients’ styling needs. I am a very particular person and also a small business owner. I am very impressed with her positive attitude and professionalism. She is very welcoming to input about her cuts and it’s obvious that she cares about the approval of her clients. Be sure to book in advance. Her schedule fills quickly.

Negative experience: Terrible service . Over priced , won't be back again . The manager Jo (female) was very rude and you guys lost a customer. Update:it’s 2024 now and still have not been back, visit Midtown Barber Shop they are beyond amazing. Morgan the owner, let’s say she is simply fabulous. Go there and do yourself a favor don’t visit this place. I personally have Emily do my fades and taper, she’s on point and straight razors to perfection.

Fantastic experience: I've known Becky for years and I Always get the best cut possible Thanks So much!!

Fantastic experience: Took my 10 year old for his first pre-teen style cut. A pretty complicated fade. He loved it!

Fantastic experience: Every stylist here has treated my son with care, we just book a time typically and not a specific stylist. Recommend for your little one looking for special treatment!

Fantastic experience: Got a good cut and the staff is very friendly and personable. I have been getting my haircut here for years. Not as much as I should but always a good experience.

Fantastic experience: I've been taking my boys here for some time - they always have a great experience. Marjorie B in Webster is our go-to!

Fantastic experience: Had a great experience here and haircut. Great customer service and great work!

Negative experience: I have to say I’m done with Hair Saloon. I had a premium haircut for $40 and was in the chair for 12 minutes. Admittedly the cut was ok but the scalp massage was 2 minutes at most and she didn’t even wash my hair. She just rinsed it and towel dried it. I’m done with this volume first franchise and I’ve been a customer for at least 10 years

Fantastic experience: Great staff always willing to help out especially Cynthia and the front desk!

Fantastic experience: Very friendly and did a great job on my sons buzz cut!

Fantastic experience: I have been searching for a place that does not make my hair look like it was cut with a knife and fork. My second time here. Different stylists but a great result!

Fantastic experience: My favorite spot for a professional haircut. Jo is the absolute best!

Fantastic experience: Becky is great and so is the entire staff.

Fantastic experience: Jo is the best! Quick, efficient and gives a great hair cut. Also, a pleasure to talk with!

Fantastic experience: I set an appointment actually got in a few minutes early, the stylist was really good and got me in and out quickly with a great looking haircut

Fantastic experience: Superb experience. 10/10 would recommend

Fantastic experience: I have been going to Theresa for years. She does a great job!

Fantastic experience: Becky has been my stylist for years. It is so easy to make an appointment online. I am always greeted and offered a beverage. Becky is always on time and is the only stylist who can make me look good. I'm a 5/10 on a good day, but after a visit to my Hair Saloon I feel more like an 8!

Fantastic experience: Always great service, clean environment, complimentary beverage.

Fantastic experience: Excellent experience. Was lucky enough to be able to walk in Thanksgiving week and received prompt service and a very good haircut. Absolutely worth it and if I ever find myself needing a haircut in Webster Groves again this is where I will be going.

Fantastic experience: Catie is the absolute best! She was fantastic with my 2 year old! We will be back!

Fantastic experience: Marjorie, Is the best. The counter staff is always bright and cheerful, ready to provide a parched client with a drink . The hot wash towel after the cut is always the right temperature. Customers are always greeted kindly even after missing or changing appointments. Chuck

Fantastic experience: One of the best places in STL to get a haircut. Staff is on time when you have an appointment and is always friendly. Location is easy to navigate and the quality of haircuts are superior. Bri does an awesome job finding what works for you and making it happen!

Fantastic experience: Haircut came out great, and Ashley did a wonderful job through and through!

Fantastic experience: Mia did a fantastic job cutting my boys hair!

Fantastic experience: Cynthia was great, as was the front desk staff. She saw me right at my appointment time and my hair looks great.

Negative experience: One of the worst experiences and haircuts by Catie A. Rude and difficult the entire time. We will not return to this location, and neither should you!

Fantastic experience: Gave my son a great looking haircut.

Fantastic experience: Perfect haircut by Mia, we’ll be back.

Fantastic experience: Bri did an amazing job. I'm not real particular about my hair normally but because of the occasion, I wanted something more stylish with a little more detail. She took care of me and did an superb job!

Fantastic experience: Joanna is a great manager. Thanks for making it right. ... I have been coming to this establishment for the last Three years. This is the second time in a row that I have been treated poorly and disrespected. The employee is a brunette named Cynthia. This was the first interaction... She asked me if I were going to get the same haircut on file. I said, "No, I wanted a long mullet." Her response, "Mullets aren't long. It supposed to be short in the front." Very snooty. My reply, "Well, how about an improvised mullet." With a smile in hopes of adding some normalcy to the situation because i could tell she was upset. Her reply, "It wouldn't be a mullet." I said, "I think I'm going to cancel the appointment." Her reply, "I'll give you the haircut you want but it wouldn't be a mullet." I foolishly said,"Sure. Could we start with a shampoo." Her reply, "Sure, I've just never done that before."With a heavily implied tone that I'm a disgusting person. So... I didn't say another word the entire time. I should have just left. The right side of my fade wasn't even blended properly. My lady friend pointed it out to me. The left side was done properly. When I walked over to pay she ran into the back office and didn't thank me. I said to the receptionist who happened to be the same receptionist I dealt with this time. "Boy, she's very upset. Tell her I said sorry and left her a 5 dollar tip." It was the worst service I've ever had but I just thought maybe she was going through something personal. She's probably in her late 30's or early 40's, and cares for a family Second interaction... I called up to see if they had any availability tonight. I was told Cynthia is available at 520. I said, "great." Not even thinking it would be the same person. I arrived 10 mins early. Checked-in. I was given a water. I sat patiently until 531. I approached the receptionist and asked if there was an issue with Cynthia. She kindly said that "She's just running behind." I said okay. Then 5:37 rolls around and I see the unpleasant person I had dealt with last time. Then, she proceeds to show pictures of something to her current client. In the middle of showing one of the pictures he hands her the cash tip in an attempt to end the interaction. She continued to show pictures. Haircuts at your establishment run on 20 min appointments. I noticed that the receptionist said, "He's waiting for you." She disregarded the receptionist and continued to flirt with what was probably a married man who had already given a cash tip to her. I politely walked up to the receptionist and explained that I had somewhere to be now. I had a dinner engagement at 630. She apologized for the experience. The receptionist was amazing. I asked for the managers name. She hand me her card. I left around 540 without my haircut. I have a date tonight and an important appointment on Monday. This was all due to poor time management, disrespect, and someone not valuing my time or business. I haven't been treated this poorly in a service industry. I manage property and own a construction business. I get it. I look a little bit rough for Webster. It doesn't mean that I should be treated poorly. I've been coming there for Three years now. Think of all the other business she is pushing out because of her negative attitude. I didn't get the haircut. You guys lost out on 30 dollars in revenue. She missed out on a 10 dollar tip. This is a lose-lose all around. Good luck with her Joanna.

Fantastic experience: Very good service and my son loves his hair cut!

Fantastic experience: Cynthia is incredible. Always delivers. Will continue to return to her as I have the past few years.

Fantastic experience: The BEST men's haircut in town!!

Negative experience: I hope you are early or you will be refused. My sons appointment was at 4pm. We were at the site at before 4pm but were dealing with downtown Webster traffic and parking. We walked in at 4:06 and were refused service. The employee said you must be right on time or early or they refuse service. Thanks for your flexibility!

Fantastic experience: Cynthia was professional and did a phenomenal job. Highly recommend

Fantastic experience: Amazing service! I’ve been to multiple locations and this is hands down the best in town. A+

Positive experience: Better than the usual strip mall joint.

Fantastic experience: The team at Hair Saloon is always great - I have used Emma for the past six months, and she does a good job. Great reception area and relaxing place to get a haircut.

Fantastic experience: Gorgeous Hair Stylists. Friendly and professional. I get Veteran's discount and FREE VETERANS DAY HAIRCUT.

Fantastic experience: It was a great overall experience and I think they did a great job in quick time!

Fantastic experience: Cynthia was great. I’ll be a regular customer going forward.

Fantastic experience: My haircut was great. The stylist was on point with what I wanted to do. She listened and gave great advice and did a wonderful job. Thank you.

Fantastic experience: The hair stylist who cut my hair was Cynthia, she was very friendly and personable. The haircut was outstanding and I will be returning.

Fantastic experience: Great job on my sons haircut. He has a difficult colic and she knew exactly what to do with it.

Fantastic experience: Cynthia cut my hair and did a fantastic job. She was friendly, professional, and was a pleasure to talk to.

Fantastic experience: Catie is wonderful. I always return because she does an excellent job and I really enjoy talking with her.

Fantastic experience: Great experience. Highly recommend.

Fantastic experience: Came in for a cut in Jan. 2023. Cynthia did a great job and was very responsive to how I wanted the cut to look.

Negative experience: Worst haircut I ever had. Online I put a zero fade and right when I got there she had to go in the back and ask what a zero fade is. Instead of fading up, she started right at my hairline and shaved all my hair on one side of my head. Then explained that this is a blending haircut, not a fade when I specifically asked for a fade. Each side of my head is different because she had no hair to blend on one side. When I finished she told me this is a classic or premium haircut, not a zero fade. Acting like she saved me money but instead tried to cover up that she didn’t give me the right haircut.

Fantastic experience: A system error that caused a miscommunication with my fiancé’s haircut service was completely resolved by a friendly call from Amy. They were quick to provide a solution and we’re happy to return for another great haircut in the future!

Negative experience: The stylist was excellent and hope I get her again.

Fantastic experience: Front desk staff is always superb, and Cynthia does an Amazing job with my son’s fade! I highly recommend her she always does great and so patient with my little one!

Fantastic experience: We got great attention from Theresa who helped placate our kid who didn’t want his hair cut. She walked us through what she was going to do, explaining how it would address Dad’s (my) concerns while keeping the kid happy. Really great experience.

Fantastic experience: My 9yo went in for a soccer cut. Super cute cut, relaxing environment and great customer service.

Fantastic experience: Been going here since I was 5 when I moved here: never have done me wrong. Always looks great.

Negative experience: My dad comes here and honestly has had no issues so I am not trying to slander the hair stylists in anyway because I personally have never been here for a service. My grandpa also now is a client here because of my dad. I am a major protector of both and will do anything for them. Today my grandpa rang my doorbell and said he just stopped by. I right away knew something was off because he NEVER leaves my grandma alone at the house unless he has a haircut or he’s grocery shopping, otherwise they are stuck together like glue. He drives 25 minutes from south county to Webster which is where I live as well as my dad. He was not upset but said he went to his haircut appointment and was told at the front desk that his person wasn’t in today and that they emailed him. They said the email aloud to him and he told them he’d never heard of that email and the girl just said “oh”. Clearly wrong email and he was not alerted any other way. He did reschedule with the front desk person and left. I was not happy about this and decided to call after he left to just kindly explain that my grandpa was just there and had to leave because of the girl not being there. The exact words of the person who I spoke on the phone said “we called early this morning, left a message, and didn’t hear back”. She said nothing about an email. My grandparents always answer their phone at home and he would have simply rescheduled with them no problem. She lied but I did not argue with her instead I said I would then take care of it since there was no effort to correct this themselves as a business. I prepaid and still added a tip again nothing against the stylist or wanting to be confrontational because what’s the point of that when clearly they don’t care enough. I’m 100% disappointed in the customer service and only hope they do better.

Fantastic experience: Fastest haircut ever, and well done. Props to Emma. Will go back

Negative experience: Just awful Unprofessional... Barber Kimberly D was 13 min late... after starting to cut asking that service was was not same charge as a Premium cut and lack of time she will see what she can do and rushing to finish up a basic fade haircut.... so I ended up getting no shampoo no massage just handed me a hot towel ... and now I come home and see the back side cut of my hair was not even aligned ... Just few sweet people in the service desk. Was 1st and last time...Not coming back! They Need trained barbers not some pandemic self taught trimmer warriors !!! Very disappointing was expecting some professional experience.

Fantastic experience: Always love men’s hair saloon, was first time visiting this location will definitely return again for my next appointment. My haircut is fairly simple but always know it will be a bit difficult to deal with since my hair is super thick and knots up daily, but my stylist was able to get exactly they haircut I wanted in the time needed even though she had to deal with the stress of a large amount of clients unexpected for a tuesday and my diffficult hair. Even reminded me to vote which I was planning on doing that day anyways but also have bad ADHD so can be forgetful at times (I even literally went to the polling place right after because of her reminder!). She was great in getting the style I wanted and was very enjoyable to talk with even though I am mostly a quiet person. I highly recommend this location. Great experience all around.