Upgraded Barbers Mickleover

Negative experience: I’m really disappointed with our recent experience. My husband took our three children to this salon on Tuesday evening after school and asked for all of them to have a short back and sides haircut. The twins’ haircuts were done correctly, but unfortunately my younger son’s haircut was completely different from what was requested. My son has ginger hair and is already quite self-conscious about it because he sometimes receives comments from other children. The haircut he received has left him very upset and distressed. If there was any uncertainty about the style requested, it should have been confirmed with their dad before proceeding. It’s really disappointing that this happened, especially to a child. I hope the salon takes more care in the future to listen carefully to what customers ask for.

Fantastic experience: My son won't go anywhere else for his hair cut he loves ally says she does his hair exactly right see you in few weeks

Fantastic experience: My son loves seeing Ally at upgraded Barbers. Such a professional who is so kind and friendly with him. Best service ⭐⭐⭐

Fantastic experience: Great cut, friendly staff and fab with kids

Positive experience: Adam followed the instructions 100% and did a good enough cut. However, I didn't appreciate being charged £12 when the website specified £11. I would have left a tip but it seems it's included anyway. I felt a bit disappointed as I felt they were taking advantage of me as I wasn't offered any explanation of the different price. Not sure I'll come back as I appreciate honesty and transparency in a business.

Fantastic experience: I can’t recommend this barbers enough. From the moment you walk in, you’re greeted with a warm welcome and a friendly atmosphere. All the staff are lovely and take real pride in what they do. They are especially great with my kids—patient, calm, and really understanding—which makes visits stress-free. The cuts are always fantastic, and we’re never disappointed.

Fantastic experience: I like this place, good quality barbers.

Fantastic experience: Great service and cut from Tom, couldn’t ask for better!

Fantastic experience: Friendly service and reliable cut from Ally

Fantastic experience: Brilliant team! Each person does great cuts and has their own flair. I always ask for Ally; she just gets me and always does an amazing job! She's super talented and just a lovely human

Fantastic experience: Perfect cut by James dawg

Fantastic experience: Ally is absolutely fantastic with children and does an amazing job with their hair. They never want to go to anyone else!

Fantastic experience: My little boy has his hair cut by Hayley and I honestly wouldn’t take him to anyone else!! 10/10 would highly recommend.

Fantastic experience: Been going to Adam for the last few years at Upgraded. Always turns me from a 5/10 to a solid 8/10 (my peak I would say). On a serious note, great atmosphere, very friendly and professional staff. Doesn’t feel like a chore, more of a nice trip. Would highly recommend going to upgraded if you’re looking for a new or different barbers.

Fantastic experience: Excellent friendly service, and a great cut every time! Both James and Ali have always delivered. Will be sure to keep coming back. Thank you!

Fantastic experience: Great service and staff. Very professional and all happy to help. Take their time with every haircut and always ensure they understand what you want. Usually get my hair cut with James who does a great job, but all the barbers give a good cut.

Fantastic experience: Excellent barbers. James and Ally are brilliant with both myself, my wife and youngest kid who is 3. Would highly recommend to anyone who is looking to go there.

Fantastic experience: Excellent haircut by Ally and always makes me laugh which is a bonus. Great hairdressers.. Cheers Gary

Fantastic experience: Always a welcoming and friendly environment. My most recent cut, by Ally, is great, good conversation and recommendations for changes to the cut. Very happy. Would recommend!

Fantastic experience: Brilliant barbers and always a great cut by Adam. All staff are friendly, the online booking system and telephone queuing works really well.

Fantastic experience: Been going here for the past 3 years and I wouldn’t go anywhere else. Great quality and a friendly atmosphere. Adam does a great job every time.

Fantastic experience: James always have a cracking haircut and good lad he is

Fantastic experience: James always does a great haircut whilst be great to talk to. He’s become a mate over the years and the prices have always been very consistent and reasonable.

Fantastic experience: Great haircut from Ally. Always friendly and good value for money. 5 stars.

Fantastic experience: Upgraded have been my regular barbers for over a decade now, James is an all-star with my hair, cuts it perfectly everytime. Never rushes and always makes sure the job is done right. The staff is always friendly and they have great laughs. The price is amazing too… great value for money. Definitely recommend them to anyone who wants a professional cut for a great price in Derby!

Fantastic experience: Great haircut and great service with a smile. I always have James and although he must have that many different heads and styles to cut he always knows exactly how I have mine. "The usual" is all that needs to be said. I know its going to be spot on every time.

Fantastic experience: James is the best! Great attention to detail, listens to what you want, and delivers every time. Friendly, professional, and makes you feel right at home.

Positive experience: James is my barber, he's gud at his job, professional, listens 2 wat u want. He's laid bak easy 2 talk 2 n has a friendly, chatty manner

Fantastic experience: James provides a consistently excellent haircut every visit

Fantastic experience: Been coming here for years, my boys also use the barbers. James is a top bloke and a top hair dresser. To be fair they all are! Keep up the good work James

Fantastic experience: Just had my hair cut by Ally, as always she did a fantastic job, a perfect fade out. Lovely lady and great to chat with.

Fantastic experience: Probably the best Barbers in Mickleover. Ally is brilliant, always made to feel special. Good conversation, mostly about cake. I can heartily recommend her!

Fantastic experience: I've been going to upgraded for years and can never fault a haircut especially Ally who gets the fade right every time.

Fantastic experience: After moving back into the area, tried a couple of the local barbers without being impressed until visiting Upgraded Barbers. I’ve had my haircut by Ally 4 or 5 times now and I have to say she’s a brilliant barber, very knowledgeable and experienced, listens carefully to your requirements, provides advice and consistently does an excellent job. Really pleased.

Fantastic experience: Been coming here for years and Ally always does a perfect job

Fantastic experience: Always a brilliant haircut, especially with ally!

Fantastic experience: Booked in advance for an appointment with Ally and within 15 minutes of my booking time I was back out with exactly the haircut I wanted.

Fantastic experience: Ally is super friendly and have me an excellent haircut. You can’t ask for more!

Fantastic experience: I’ve been coming here for a while now, and I can honestly say Ally always delivers a top-class service for both me and my son. She’s friendly, professional, and really takes the time to make sure we’re happy with the cut every time. My son always feels comfortable in the chair, and we both leave looking sharp. Highly recommend!

Fantastic experience: Great barbers. Appointment system works well, so is much appreciated. Ally is always bubbly and chatty. A pleasure to get haircuts here.

Fantastic experience: Had haircuts with ally for sometime now, best haircuts ever, never fails !!. Highly recommend

Fantastic experience: A brilliant family barbers in Mickleover. All barbers / hairstylists are superb but Ally is particularly ace. She is the stylist of choice for me as well as my young son and daughter. As a place to get your hair cut, the convenience couldn’t be simpler. You can either ring and get in line (be given an estimated time to arrive) or pre book for a small fee using the NEARCUT app (my preference as it is often busy).

Fantastic experience: I’ve been coming here since day 1 and love the place. I’ve always booked in with James and he is superb. Nice and chatty with a bit of banter for good measure. Highly recommended.

Fantastic experience: I am pleased to share that I had a standard haircut today, and I am quite satisfied with the result. Allie, the barber who attended to me, was very polite and professional, and she perfectly understood my preferences. Thank you.

Fantastic experience: James is a great barber and always very friendly!

Fantastic experience: Been coming here for years, James the hairdresser is amazing, always a great cut and the rest of the team are always friendly, can't recommend enough

Fantastic experience: Always a great cut from James, been going to upgraded for over a year now and wouldn’t go anywhere else. Very good price and easy to book. Would highly recommend.

Fantastic experience: James saw my 4 year old son for his first haircut and was amazing with him! Painless and made him feel at ease. Thank you James and all the staff!!!

Fantastic experience: Thanks Tom for a great haircut! Definitely recommend Upgraded.

Fantastic experience: Friendly staff and a nice environment, give exactly what you ask for and very skilled.

Fantastic experience: Ally and Adam absolutely brilliant, had my hair cut by both and absolutely cracking job! 10/10 would recommend to a friend, once again, that's Ally and Adam, make sure you book in to see them! Absolute top trimz

Fantastic experience: Adam is an outstanding barber who also doubles as a skilled psychiatrist that is kindly willing to discuss all aspects of our rubbish football teams. The shop is always full of friendly faces that make your visit a pleasant one, but I would like to emphasise and single out Adam in particular. A generational talent.

Fantastic experience: Kias did an amazing job of my son’s hair, the fade was perfect and excellent attention to detail. There is always a friendly atmosphere very welcoming

Fantastic experience: Amazing haircuts from James we travel half an hour just to get our lads haircuts done by him. Top bloke!

Fantastic experience: Adam did a great job cutting my hair ready for holiday! Couldn’t be happier. Also special mention to Ally for always being super friendly and recommending me the hair cut that I now get every time.

Fantastic experience: Would not go anywhere else now for my sons hair! He absolutely loves coming here, it isn't our local barbers but we travel for it & it's worth it! He loves having Ally do it his hair and I would recommend anyone with kids to come to upgraded and Ally if you can get in with her! - I always book for half terms plenty of time in advance to secure her!

Fantastic experience: Kias was brilliant and saved me for a big event when my trimmer guard slipped. Great job

Fantastic experience: Regular customer and always see Adam who does a fantastic job each time for hair and beard. Good price and would trust any of the barbers here to cut my hair.

Fantastic experience: Brilliant experience as always at Upgraded, James and the guys always provide the best service!

Fantastic experience: Top fade as always from Adam!

Fantastic experience: The whole Upgraded team are fantastic- great place and if you can book in with James he is outstanding. Get booked in.

Fantastic experience: Always a great cut and great chat

Fantastic experience: James does a mega job. Friendly and fast service with a sharp trim

Fantastic experience: 5 star haircut from Kias every time!

Fantastic experience: Great experience as usual with Kias. He’s an absolute wizard with a buzzer and scissors!

Fantastic experience: Top haircut as always, good lad Kias always knows what he’s doing

Fantastic experience: I love coming to upgraded they are very welcoming,Ali is very chatty and makes you feel relaxed definitely five stars.

Fantastic experience: My son Euan loves visiting Ali on a regular basis and he won’t go anywhere else now. If Ali is off and he’s left it too long to wait he’s also has the other guys and girls and all never fail to impress. Wouldn’t go anywhere else ❤️

Fantastic experience: Excellent cut for me and my 4 year old boy, exactly what I asked for and expertly done by Barber Kias. Great attention to detail, nice shop and atmosphere and like the virtual queue system.

Negative experience: Poor service, booked an appointment and got there in plenty of time and let the guy know I was there Then 5 minutes before my appointment time he started to cut someone else’s hair Poor customer service and will never go there again

Fantastic experience: Got my little boys 1st haircut today with Adam, they all were amazing!

Fantastic experience: Milano loves going too upgraded for a hair cut by his favourite barber Kias Milano says he’s the best in the world

Fantastic experience: Been coming here for years now, James and his team never fail to deliver. Always busy, we like their virtual appointment system which works well for us. Great value, good banter.. thank you

Fantastic experience: Always a Fantastic service & very professional approach. So friendly & experts at what they do. Hot drinks a nice addition

Fantastic experience: Love it here .brilliant staff .I'd encourage ladies to go here .if they have short hair .cheaper that hairdresser

Fantastic experience: My son and partner are both regular customers of Upgraded and we would highly recommend their services, particularly Ally and James. Used the virtual queue many times and pre booked appointments without any problems

Negative experience: I have been using Upgraded for quite some time for both myself and my Son and the actual haircuts have always been very good, however my criticism is with the service I received today. I rang to join the virtual queue at 10.45 AM as we were heading off on holiday later in the day and the 2 off us( myself and my Son) wanted a pre holiday haircut. I was told the queue would be around 3 hours, which would be fine as we weren’t leaving until 5pm. At 2.15pm(3.5 hours after my call) I decided to call Upgraded to check as my Son was panicking that they had forgotten us and he was not going to get his holiday hair cut. I was told by Upgraded that they had called me twice but I had not answered. I have had the phone with me all day, no missed calls, no answerphone message and no text messages. When I explained this and asked if they could see us now as we were going away they said that I had missed my space and that I could only rejoin the back of the queue another 2 hours approximately . I said that this would not work as we were going on holiday but they did not seem to care at all and offered nothing but you can rejoin the queue. We have been hanging around all day waiting for a haircut and they simply could not have cared less. I am shocked at the response I got with no attempt whatsoever to try and help us. It was simply my fault as I did not answer the phone call I did not receive. I would suggest that if a customer does not answer then perhaps they should at the very least send a text rather than just dropping them. 3.5 hours wasted sitting waiting for a haircut, Very disappointed indeed!

Fantastic experience: Took my son here for his first haircut brilliant people and service will definitely be back! Thank you

Fantastic experience: Really lovely experience taking my son for his first proper haircut. James put him at ease immediately and we even came home with a certificate, complete with before and after photos and a lock of hair. We will definitely be back. Thank you!

Fantastic experience: Took my 1 year old for his first haircut yesterday and the staff were absolutely brilliant! Before and after photos all included in the service. Would definitely recommend

Fantastic experience: Great place to get your Barnet done no fuss hardly any waiting time friendly staff what more do you want!!

Fantastic experience: Our youngest son had his first hair cut with Hayley. She was amazing and patient. Wonderful customer service. Thank you

Fantastic experience: Lovely, friendly team! Took our 16 month old for his first hair cut, Tara was brilliant with him! And he got a certificate with before and after photos and a lock of his hair, which was such a lovely touch. We will definitely be back. Thank you so much!

Negative experience: Let me preface by saying, I've been here plenty of times and the trims are always great. These lot know how to cut hair proper. The other reviews speak to this too! (5 stars for the cut) This review is about something worse than a dodgy trim tho and while it might be an isolated case, I think it still needs mentioning. Last time I visited the woman who served me was constantly coughing over me and other patrons. Over the next couple of days I had already started coming down with a sore throat and cold. Now I'm properly under it, can't breath well and my wedding is tomorrow lol. I wouldn't usually jump to the conclusion of this but I hadn't been anywhere else at all recently and it takes a lot for me to get ill, so this seemed pretty obvious. Please be aware of this sorta thing in the future, even if you don't get ill, its just plain rude and grim.

Fantastic experience: Took our nearly 2 year old today. Tara was amazing with him, as we're all the staff, really accommodating for saying how busy it was. The best around Martyn and Hudson

Fantastic experience: The best place to go for a haircut in town. All the barbers are top notch and I have never left feeling disappointed. Keep up the amazing work, I really appreciate the effort that you all give.

Fantastic experience: Upgraded Barbers is the best barbershop in Derby - we had our sons first cut here and they are great with kids - he even got a certificate to take home! The team are all friendly and helpful and they are always going above and beyond for their customers. Highly recommended.

Fantastic experience: Excellent barbers. Friendly staff. Fair prices. I take my two boys, the staff are really good with them.

Fantastic experience: Great barbers and lovely lady who cut my grandsons hair .... with a sweet thrown in too !

Fantastic experience: Been a customer pretty much since they started and have had my balding head trimmed by everyone...I think....and they're all great, but my fave is Hayley.

Fantastic experience: Fantastic service all the time….. The virtual queue is great…. & the two ladies on last Sunday were very chatty….!!! My son was very pleased with his lines in the side of his haircut….!!!

Fantastic experience: The staff are always friendly and amazing with my 2 young boys, very professional would always recommend

Fantastic experience: I took my son for his first hair cut today. Kias was exceptional with him. Very careful around him with the scissors and clippers, which really put my lad (and me) at ease. A really nice touch is the certificate, which has a lock of his hair and before/after photos. This makes a lovely keepsake for his memory box, imagine my surprise when it turned out to be a free cut too! Thank you to the upgraded team for making my son's first haircut stress free and memorable

Fantastic experience: Took both children for a haircut. One 10 months old (came for his first ever haircut), the other 4 years old. From the moment we walked in, the friendly and welcoming atmosphere put my child at ease. The best service, the best haircuts and overall very satisfied with the service from Ali and James. They even put together a certificate for his first haircut with pictures, dates and the hair for memories sake. So thoughtful and I definitely will be returning. 100% recommended .

Fantastic experience: Brilliant barbers, I've been coming here a few times to see Adam who always does a fantastic job. Also brought my son here for his first haircut, staff were absolutely fantastic, couldn't recommend them enough! Thank you Upgraded!!

Negative experience: Worst trim I've ever had. Asked for a low fade, got the highest fade I've ever seen in my life, not only that it's uneven both sides. Fringe is odd in either side also, absolutely diabolical. I can see why people only tend to take their kids their. Cheap and cheerful. But nothing to cheer about here, honestly I can't even fathom how bad this trim is, I even went back in to get it corrected and he made it worse. Nice place Nice people But they can't cut hair.

Fantastic experience: Very happy with our sons first haircut! The staff were super friendly, and patient with our 11 month old moving his head around. We also got a lovely certificate with before and after pictures. Thank you! We will be back again!

Fantastic experience: My son had his first haircut with Tara today. She was great and his hair looks lovely. They were really good with him which meant he was happy and sat well to have his haircut. Such a lovely touch providing a certificate with a lock or hair and before and after photos. Will be recommending them to anyone looking to have their child’s hair cut.

Fantastic experience: My son and husband always go here and they always do a great job. Always a friendly atmosphere. Took my youngest for his first haircut today and they obviously made him feel comfortable because he didn't worry at all. They also made him a nice certificate with a before and after picture and a lock of hair which was very sweet.

Fantastic experience: Took my eldest (3 year old) for his first proper haircut today. Hayley did an amazing job, gave us the before and after certificate! Little one's very happy with his haircut! Definitely coming back!